Customer Service Representative

3 hours ago

Wagle Estate Thane Maharashtra, India Shaadi.Com Full time

**Location**: Thane
**Shift**: Day Shift

**Job Summary**

**Key Responsibilities**
- Handle customer concerns with **utmost professionalism, discretion, and empathy**.
- Provide **personalized resolutions**, ensuring complete ownership until closure.
- Document every interaction accurately in **CRM/ticketing systems**.
- Maintain **high service levels (SLAs)** while managing multiple tasks efficiently.
- Escalate complex or sensitive cases to senior teams, keeping clients informed.
- Collaborate with peers and managers to enhance the **premium customer experience journey**.

**Qualifications**
- Minimum 2 **years of voice process experience** (mandatory).
- Strong **English verbal and written communication skills**; ability to converse confidently with global clients.
- Excellent **problem-solving, multitasking, and interpersonal skills**.

**Preferred Skills**
- Prior experience in **Customer Service**:

- Ability to handle **high-value clients with tact and discretion**.
- Strong relationship management skills with a **customer-first approach**.
- Be part of India’s **leading matchmaking brand** with a global presence.
- Opportunity to work closely with **VIP, NRI, and HNI clients**.
- Attractive compensation with **career growth opportunities**.
- Exposure to **world-class customer service standards**.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (preferred)

Work Location: In person

  • Customer Service Representative

    5 days ago

    Wagle Estate, Thane, Maharashtra, India place8 Full time ₹ 3,50,000 - ₹ 5,00,000 per year

    Location: ThaneShift : Day ShiftCompany: – India's No.1 Matchmaking & Matrimony PlatformAbout is the world's largest and most trusted matchmaking platform, serving millions of members worldwide. We specialize in offering premium services to VIP, NRI, and High Net Worth Individuals (HNI) clients, ensuring they receive personalized and world-class support....

  • Customer Service Representative

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India Nagrik Company Full time

    **Job Title**: Customer Service Representative - Customer Engagement & Retention **Location**: Unit No. 903 & 904, Opal Square, Road No. 16, Wagle Estate, Near MIDC Office, Thane West **Job Type**: Full-Time **Reports To**: Customer Service Manager **Job Overview**: **Key Responsibilities**: - **Personalized Greetings**: Send timely birthday and...

  • Customer Service Representative

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India Enrolsy Full time

    Greetings! We are pleased to announce that we are hiring for a leading International Call Center. Location: Airoli Designation: Client Servicing Representative Qualification: HSC / Any Graduate Excellent communication skills 6 months - 3 years of experience in International Call Center Job Profile: - Internet search. - Document Generation, Data...

  • Customer Service Representative

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India Shaadi.Com Full time

    **Responsibilities**: - Make outbound calls to existing customers for service-related follow-ups and renewals. - Handle customer queries and ensure a high level of satisfaction. - Maintain accurate records of customer interactions and follow-ups. - Meet daily and monthly targets for renewals and customer engagement. - Work collaboratively with team members...

  • Customer Service Representative

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India www.prontosys.com Full time

    **Job Location : Wagle Estate, Thane** **Salary : 15000/- to 20,000 per month** **Key Responsibilities**: - Troubleshoot and resolve product or service issues - Provide step-by-step guidance to customers using our platform or services - Document customer interactions and solutions in our support system - Collaborate with other teams (product, engineering,...

  • Customer Service Representative

    4 days ago

    Wagle Estate, Thane, Maharashtra, India Teleperformance Full time

    **Objectives of this role** - Identify and address customer needs, with a goal of total satisfaction - Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers - Meet customer-service department sales targets, generating leads when opportunities arise - Follow company...

  • Customer Service Representative

    5 days ago

    Wagle Estate, Thane, Maharashtra, India Netstar Infotech Full time

    **Openings for Customer Service** Graduate / HSC can apply Age limit 19 to 37 Sales Experience are welcome Salary upto 22k (depends on interview) **Excellent communication required** 6 Rotational Days 1 Rotational Weekoff Location : Thane **Job Types**: Full-time, Fresher Pay: ₹15,000.00 - ₹22,000.00 per month **Benefits**: - Health insurance -...

  • Customer Service Representative

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India AdEngage Full time

    **Key Responsibilities**: - Connect regularly with partner brands to verify and update their listed experiences. - Ensure all experience details — pricing, timing, facilities, etc. — are accurate and live. - Assist brands in onboarding by collecting required details and assets. - Explain platform policies and listing process to new partners. -...

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...

  • Customer Service Representative

    5 days ago

    Thane, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...