Agm - Application Operations

Job Req ID: 47170
- Location: Pune, IN
- Function: Technology/ IOT/Cloud
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

**Legal & IPDR Hadoop Ops**

**Job Level/ Designation**

**AGM (Band M2)**

**Function / Department**

**IT-Application Operations**

**Location**

**Pune**

**Job Purpose**
- Manage central operations of Legal on CDP platform and IPDR Hadoop Platform services ensuring critical deliveries to Nodal and law enforcement agencies.
- Accountable to ensure availability of critical Voice, SMS, GPRS CDRs and IPDRs timely and accurately for consumption by nodal and Law enforcement teams.
- Oversee Incidents, Problems, Releases, changes & Solution Reviews, ensuring uninterrupted service support as well as seamless transition from Build to Operate.
- Spearhead operational excellence initiatives and enforce compliance with IT KPIs to maintain high service availability. Drive operational excellence initiatives to ensure compliance to DOT service SLA commitments.
- Demonstrate strong service-oriented approach, taking full ownership of service management in multi partner setup.

**Key Result Areas/Accountabilities**
- Ensure operational excellence and manage a legal system on Cloudera data platform and IPDR platform on Cloudera data platform. Ensure high performance and service excellence for Nodal and Legal teams.
- Ensure adherence to 7 critical IT SLAs, while processing 8+ trillion CDRs daily leading to 50+ Nodal & Legal KPIs, and ensuring adherence to high service performance guarantees through a multi partner engagement comprising of Accolite, Kyndryl, Cloudera and IBM.
- Manage direct / Indirect team of approx 30+ resources. Drive multi partner governance to drive service improvements, ensure compliance with service guarantees and communicate service performance to managers.
- Drive excellence initiatives through automations to bring in operational efficiency and leverage AI, ML, RPA, etc technologies to streamline operations, reduce MTTR, process improvements and foster cost efficiency and business benefits.

**Core Competencies, Knowledge, Experience**
- A technologist with 7+ years of experience in managing Hadoop Big Data technologies viz. Hortonworks Data Platform and Cloudera Data Platform.
- Good knowledge of Cloudera manager and CDP Cluster tuning. Must be proficient with latest technologies viz. MapReduce, Kafka, Kerberos, Impala, HDFS, HBase, Hive, Kudu, Spark, Ice Berg, Yarn and Ozone.
- Should have good knowledge of Parquet, ORC and AVRO file formats Hadoop.
- Experience in managing production environment, including high availability, SLAs, KPI monitoring, performance optimization, real-time ingestions, and data model management.
- Expertise in driving automation initiatives for incident reduction, process optimization, high availability through cutting-edge technologies, fostering an environment of continuous improvement.
- Proficient in service delivery and streamlining processes and technologies, eliminating redundancies, and optimizing solutions. Proficient in fine tuning of Big data cluster technologies to improve performance. Exposure to Agile, ITIL, and DevOps methodologies
- Good communication and stakeholder management skills to manage partners and business stakeholders alike.

**Must have technical / professional qualifications**
- BE, MCA/MBA or Higher
- Cloudera Certification in Cloudera Data P