Front Office Associate

6 days ago


Coimbatore Tamil Nadu, India PSG Institute of Technology and Applied Research Full time

**Job Title**: Front Office Associate

**Employment Type**: Full-time

**Location**: Coimbatore

**Industry**:Hotel

**Qualification**:Any Degree

**Experience**: 0 - 3 years

**Job Summary**

We are seeking a highly motivated and friendly Front Office Associate to join our dynamic team at our prestigious hotel. This role requires excellent communication, customer service, and organizational skills to provide a seamless stay for hotel guests.

**Key Responsibilities**- Greet guests promptly and professionally, register them by verifying identification, and efficiently handle the guest check-in and check-out procedures, including assigning rooms, collecting payment, providing room keys, and processing necessary paperwork.- Provide guests with relevant information about hotel amenities and services, operating hours, local area attractions, and procedures.-
- Maintain a clean and organized front desk area and keep accurate guest records, update room status, and front office desk log relevant information.
- Prepare vouchers, day to day cash transactions and maintain the ledgers and registers of internal and external official communications, and other clerical works.- Effectively communicate with guests, other departments within the hotel, and management and Ensure compliance with hotel policies and security procedures.- Any degree, or a related field (or equivalent experience) and proven 0 - 3 years of experience in front office associate, preferably in an hotel sector.- Basic knowledge of accounts is preferable.
- Excellent customer service skills with a focus on hospitality and guest satisfaction
- Strong communication and interpersonal skills to interact with diverse guests
- Proficiency in using computer systems for reservation management and guest information- Ability to work flexible hours, including weekends and holidays



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