Customer Success Executive

4 days ago


Wagholi Pune Maharashtra, India MOT marketing Technologies Full time

**Key Responsibilities**:

- _Serve as the main liaison between the company and a portfolio of customers._
- _Onboard new clients and guide them through product training and setup._
- _Proactively engage with clients to ensure they’re fully utilizing our offerings._
- _Identify and address client issues in a timely manner, working with internal teams to resolve them._
- _Monitor customer health metrics and take action to improve retention and satisfaction._
- _Gather customer feedback and share insights with the product and marketing teams._
- _Conduct regular check-ins, business reviews, and renewal conversations._
- _Support upselling and cross-selling initiatives in coordination with sales._
- _Maintain accurate records of interactions and updates in CRM tools._

**Job Types**: Full-time, Permanent, Internship

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Work Location: In person

Expected Start Date: 17/04/2025



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