
Advanced Resolution Expert
1 week ago
**Tech Mahindra-Kolkata**
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Designation
- Advance resolution expert (L2)
Job Profile
- Handling escalation calls.
Job Type
- Full Time -Permanent - Duration 9 Hours (including 1 hr break)
Mandatory Criteria
- Communication skill - Excellent communication needed in English and Hindi
- Education - Higher secondary
- Experience - min 1year BPO exp required.
- Work Timing - 24*7 rotational (drop and pickup available for odd shifts)
- Week off -Rotational,6 days working.
- Maximum Age Limit - 40
Interview Structure
- HR round - Yes
- Typing Test -Min 30WPM/90% accuracy
- Psychometric test
- Versant test(Versant score should be 4)
- Client round
Documents Required
- Aadhar Card (Complete Date of Birth) - Mandatory
- Pan Card - Mandatory
- Education Marks sheets - 10th, 12th, Mandatory
- Experience Letter, Offer Letter, Pay slips (last 3 months)
Salary and Benefits
- CTC-245000/-, Salary in hand 18342/-.
- Salary from first day
- ESIC & PF
Contact : 6307372852
**Job Types**: Full-time, Permanent
Pay: Up to ₹245,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- BPO: 1 year (preferred)
**Speak with the employer**
+91 6307372852
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