Advanced Resolution Expert

1 week ago


Kolkata, India Shining Stars ITPL Full time

**Tech Mahindra-Kolkata**

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Designation
- Advance resolution expert (L2)

Job Profile
- Handling escalation calls.

Job Type
- Full Time -Permanent - Duration 9 Hours (including 1 hr break)

Mandatory Criteria
- Communication skill - Excellent communication needed in English and Hindi
- Education - Higher secondary
- Experience - min 1year BPO exp required.
- Work Timing - 24*7 rotational (drop and pickup available for odd shifts)
- Week off -Rotational,6 days working.
- Maximum Age Limit - 40

Interview Structure
- HR round - Yes
- Typing Test -Min 30WPM/90% accuracy
- Psychometric test
- Versant test(Versant score should be 4)
- Client round

Documents Required
- Aadhar Card (Complete Date of Birth) - Mandatory
- Pan Card - Mandatory
- Education Marks sheets - 10th, 12th, Mandatory
- Experience Letter, Offer Letter, Pay slips (last 3 months)

Salary and Benefits
- CTC-245000/-, Salary in hand 18342/-.
- Salary from first day
- ESIC & PF

Contact : 6307372852

**Job Types**: Full-time, Permanent

Pay: Up to ₹245,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- BPO: 1 year (preferred)

**Speak with the employer**
+91 6307372852



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