Customer Relations Officer

4 days ago

Oshiwara Mumbai Maharashtra, India Smile Couture Dental Clinic Full time

**Job Title**: Customer Relations Officer / Client Manager

**Company**: Smile Couture Dental Clinic

**Location**: Andheri West, Mumbai

**Salary**: Fixed Salary + Incentives

**Job Type**: Full-Time

**Job Overview**:
Smile Couture Dental Clinic is hiring a proactive and empathetic **Customer Relations Officer** to handle inbound patient inquiries and convert them into appointments. This role requires excellent communication skills, a sales and service-oriented approach, and the ability to manage multiple customer interactions over calls and messages. Prior experience in sales or customer service is essential.

**Key Responsibilities**:

- Resolve patient questions and concerns with patience and empathy.
- Convert inquiries into appointments through effective communication and convincing techniques.
- Follow up with prospective patients to maximize appointment bookings.
- Maintain accurate records of conversations, follow-ups, and appointments using clinic software.
- Coordinate with clinic staff to ensure smooth scheduling and patient experience.
- Perform basic front desk and administrative support as required.
- Excellent spoken and written English communication skills.
- Sales background with proven convincing ability.
- Patient, empathetic, and customer-focused.
- Strong interpersonal and problem-solving skills.
- Comfortable working on computers (CRM systems, WhatsApp Web, Excel, etc.).
- Experience in healthcare, hospitality, or service industry preferred.

**What We Offer**:

- Friendly and supportive work environment.
- Competitive fixed salary.
- Performance-based incentives for appointments booked.
- Professional growth opportunities through ongoing training and development.

Pay: ₹12,395.40 - ₹30,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Where do you stay in Mumbai?
- Shift timing is 10 am to 8 Pm - Monday to Saturday. Will you be ok?
- Have you worked in Hospital / Clinics / Restaurants / Retail stores / Aviation. Yes or No

**Language**:

- English (preferred)

Work Location: In person

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