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Customer Care Representative for Clothing Brand

2 weeks ago

Vesu Village Surat Gujarat, India Chi Linen Clothing Full time

**Job Title: Customer Care Representative**

**Location**: Vesu, Surat
**Employment Type**: Full-time

**About Us**:
**Position Overview**:
**Key Responsibilities**:

- Assist customers with product details, sizing recommendations, and order-related questions.
- Process and manage returns, exchanges, and refunds according to company policies.
- Handle customer complaints with empathy, patience, and efficiency, striving to turn each experience into a positive one.
- Maintain a deep understanding of our product offerings, company policies, and sustainability practices to provide accurate information.
- Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing.
- Monitor and follow up on open cases to ensure timely resolution.
- Collaborate with other departments (e.g., logistics, marketing) to ensure smooth customer experiences.
- Track customer feedback and report recurring issues or opportunities for improvement to the management team.
- Contribute to creating FAQs, help guides, and other customer service resources.

**Required Qualifications**:

- Previous experience in a customer service or support role (preferably in e-commerce or fashion).
- **Excellent English-speaking and written communication skills** - ability to communicate clearly, professionally, and empathetically with customers.
- Strong problem-solving abilities and a customer-first attitude.
- Ability to work independently and stay organized in a remote work environment.
- Tech-savvy, with experience using customer service software and platforms (e.g., Zendesk, Freshdesk, or similar).
- Knowledge of linen fabric, fashion trends, or sustainability practices is a plus.
- Comfortable working in a fast-paced, growing company with an ever-evolving product range.

**Preferred Skills**:

- Experience working in a remote or online-based role.
- Multilingual skills are a plus but not required.
- Familiarity with social media customer service (Instagram, Facebook, etc.).

**What We Offer**:

- Competitive salary and benefits.
- Flexible work schedule and the option to work remotely.
- An inclusive, empowering work environment.
- Discounts on our products and opportunities for professional development.
- The chance to contribute to a growing brand that values sustainability, ethical practices, and the empowerment of women.

**How to Apply**:
Please submit your resume and a brief cover letter explaining why you're passionate about customer service, why you’d be a great fit for our brand, and your experience with English communication. We look forward to welcoming a talented woman to our team who is eager to contribute to our mission and be part of a dynamic and positive work culture.

Pay: From ₹35,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Yearly bonus

Work Location: In person

Expected Start Date: 01/03/2025