Customer Care Representative for Clothing Brand

7 days ago

Vesu Village Surat Gujarat, India Chi Linen Clothing Full time

**Job Title: Customer Care Representative**

**Location**: Vesu, Surat
**Employment Type**: Full-time

**About Us**:
**Position Overview**:
**Key Responsibilities**:

- Assist customers with product details, sizing recommendations, and order-related questions.
- Process and manage returns, exchanges, and refunds according to company policies.
- Handle customer complaints with empathy, patience, and efficiency, striving to turn each experience into a positive one.
- Maintain a deep understanding of our product offerings, company policies, and sustainability practices to provide accurate information.
- Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing.
- Monitor and follow up on open cases to ensure timely resolution.
- Collaborate with other departments (e.g., logistics, marketing) to ensure smooth customer experiences.
- Track customer feedback and report recurring issues or opportunities for improvement to the management team.
- Contribute to creating FAQs, help guides, and other customer service resources.

**Required Qualifications**:

- Previous experience in a customer service or support role (preferably in e-commerce or fashion).
- **Excellent English-speaking and written communication skills** - ability to communicate clearly, professionally, and empathetically with customers.
- Strong problem-solving abilities and a customer-first attitude.
- Ability to work independently and stay organized in a remote work environment.
- Tech-savvy, with experience using customer service software and platforms (e.g., Zendesk, Freshdesk, or similar).
- Knowledge of linen fabric, fashion trends, or sustainability practices is a plus.
- Comfortable working in a fast-paced, growing company with an ever-evolving product range.

**Preferred Skills**:

- Experience working in a remote or online-based role.
- Multilingual skills are a plus but not required.
- Familiarity with social media customer service (Instagram, Facebook, etc.).

**What We Offer**:

- Competitive salary and benefits.
- Flexible work schedule and the option to work remotely.
- An inclusive, empowering work environment.
- Discounts on our products and opportunities for professional development.
- The chance to contribute to a growing brand that values sustainability, ethical practices, and the empowerment of women.

**How to Apply**:
Please submit your resume and a brief cover letter explaining why you're passionate about customer service, why you’d be a great fit for our brand, and your experience with English communication. We look forward to welcoming a talented woman to our team who is eager to contribute to our mission and be part of a dynamic and positive work culture.

Pay: From ₹35,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Yearly bonus

Work Location: In person

Expected Start Date: 01/03/2025

  • Fashion Designer

    3 days ago

    Vesu Village, Surat, Gujarat, India Chi Linen Clothing Full time

    Job Title: Fashion Designer - Linen Clothing Brand **Location**: Surat **Employment Type**: Full-time **Salary**: Competitive and commensurate with experience. We offer a comprehensive benefits package and performance-based incentives. **Reports To**: Brand Owner About Us: **Chi Linen Clothing** is an innovative linen clothing brand committed to creating...

  • Customer Care Executive

    1 day ago

    Saroli, Surat, Gujarat, India Sazrika Full time

    **Customer Care Executive - Sazrika** **Location**: Office **Salary**: Based on Experience **Job Type**: Full-time / Part-time **About Us**: Sazrika is a fast-growing women’s clothing brand specializing in sarees, kurtis, blouses, and lehengas. We are looking for a **Customer Care Executive** who can provide excellent support to our customers and...

  • Customer Support Representative

    1 week ago

    Ramol, Ahmedabad, Gujarat, India Athflex private limited Full time

    Job description **Company Description** Athflex is an Indian startup athletic clothing and accessories brand based in Ahmedabad. The brand is dedicated to inspiring people in the fitness world and promoting creation and innovation. Athflex provides innovative and powerful clothing for athletes and fitness enthusiasts and aims to create a strong social...

  • Customer Service Representative

    1 week ago

    Surat, Gujarat, India Fashion 1972 Pvt. Ltd. Full time

    We’re looking for a dedicated Customer Care Representative to be the voice and heart of Cocoon Care. This role is much more than just responding to messages - it’s about representing the company, ensuring every customer interaction reflects the brand’s values, and delivering a seamless, delightful experience. You’ll be the bridge between our...

  • Customer Service Representative

    4 days ago

    Surat, Gujarat, India WOMENS FASHION MART Full time

    CUSTMER CARE SERVICE ECOMMERCE WOMENS CLOTHING Pay: ₹10,152.92 - ₹30,822.55 per month Schedule: - Day shift Supplemental Pay: - Commission pay **Education**: - Secondary(10th Pass) (preferred) **Experience**: - total work: 2 years (preferred) - Customer service: 2 years (preferred) **Language**: - English (preferred) - Hindi (required) Work...

  • Brand Representative

    2 days ago

    Navrangpura, Ahmedabad, Gujarat, India MODERN JEWELS Full time

    Profile - Boutique manager Location - Ahmedabad, Gujarat Requirement for a dynamic and creative individual seeking experience and growth in the luxury lifestyle accessory space (luxury products - exquisite jewelry, gemstone articles, gold and diamond accessories etc]. About the Role: - Cultivate strong client relationships. - Manage a gallery boutique...

  • Customer Care Executive

    6 days ago

    Vesu Village, Surat, Gujarat, India Redjinni Industries Pvt Ltd Full time

    Job Title : Customer Care Executive Company Name : InfinityBrains Job Type : Full-Time Location : Surat( On-Site ) **Job Description**: Key Responsibilities: Issue Resolution: Investigate and resolve customer complaints, concerns, or problems with products and services. Product Knowledge: Investigate and resolve customer complaints, concerns, or...

  • Customer Care Executive

    2 weeks ago

    Vesu Village, Surat, Gujarat, India Redjinni Industries Pvt Ltd Full time

    Job Title : Customer Care Executive(ONLY FEMALE CANDIDATES CAN APPLY) Company Name : InfinityBrains Job Type : Full-Time Location : Surat( On-Site ) **Job Description**: Key Responsibilities: Issue Resolution: Investigate and resolve customer complaints, concerns, or problems with products and services. Product Knowledge: Investigate and resolve...

  • Customer Care Executive

    1 week ago

    Vesu Village, Surat, Gujarat, India Redjinni Industries Pvt Ltd Full time

    Job Title : Customer Care Executive(ONLY FEMALE CANDIDATES CAN APPLY) Company Name : InfinityBrains (ONLY LOCAL SURAT BASED CANDIDATES CAN APPLY) Job Type : Full-Time Location : Surat( On-Site ) **Job Description**: Key Responsibilities: Issue Resolution: Investigate and resolve customer complaints, concerns, or problems with products and...

  • Customer Care Representative

    5 days ago

    Surat, Gujarat, India beBeeCare Full time ₹ 1,20,000 - ₹ 3,50,000

    Job Title: Customer Care RepresentativeGemni, a leading manufacturer of machinery for the food industry is seeking an experienced Customer Care professional to take on this role.The ideal candidate will possess excellent communication and presentation skills with the ability to adapt/respond to different types of customers.Key Responsibilities:Manage large...