Customer Support Executive
1 day ago
**Key Responsibilities**
- **Customer Interaction**:
- Providing accurate information about products or services.
- Addressing concerns promptly and professionally.
- **Problem Resolution**:
- Identifying and resolving customer issues efficiently.
- Escalating complex issues to the appropriate departments when necessary.
- **Feedback Management**:
- Gathering customer feedback to improve services.
- Reporting recurring issues for better organizational solutions.
- **Documentation**:
- Maintaining detailed records of customer interactions.
- Ensuring proper follow-up on unresolved issues.
- **Support Tools**:
- Using CRM (Customer Relationship Management) software to manage interactions.
- Familiarity with troubleshooting tools for technical support.
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
- Morning shift
Application Question(s):
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
**Speak with the employer**
+91 9920501051
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