Front Office Associate

5 days ago

Mangalore, India Shoolin Group Full time

**Job Title: Front Office Associate**

**Company**: Shoolin Group

**Location**: Mangalore

**About Shoolin Group**:
Shoolin Group is a renowned name in the hospitality industry, dedicated to providing exceptional experiences for our guests. With a commitment to excellence, we strive to deliver unparalleled service and comfort at all our properties.

**Position Overview**:
We are currently seeking dynamic and customer-focused individuals to join our team as Front Office Associates. The Front Office Associate plays a pivotal role in ensuring the smooth operation of the front desk and delivering outstanding guest service from check-in to check-out.

**Responsibilities**:

- Greet guests in a friendly and professional manner, providing a warm welcome upon arrival.
- Efficiently handle guest check-ins and check-outs, ensuring accuracy in processing payments and reservations.
- Respond promptly to guest inquiries, requests, and complaints, resolving issues in a timely and satisfactory manner.
- Maintain a clean and organized front desk area, ensuring a presentable and welcoming atmosphere for guests.
- Assist with administrative tasks such as filing, data entry, and preparing reports as directed by management.
- Collaborate effectively with other hotel departments to ensure seamless communication and guest satisfaction.
- Uphold company standards for hospitality and professionalism, consistently delivering exceptional service to all guests.
- Stay informed about hotel facilities, services, and promotions to effectively communicate information to guests.
- Adhere to all company policies, procedures, and safety regulations to ensure a secure and comfortable environment for guests and staff.

**Qualifications**:

- 1-2 years of experience in a similar role within the hospitality industry is preferred.
- Excellent communication and interpersonal skills, with the ability to interact positively with guests and team members.
- Strong organizational and multitasking abilities, capable of managing various tasks efficiently in a fast-paced environment.
- Proficiency in using computer systems and hotel management software.
- Flexibility to work shifts, including evenings, weekends, and holidays as required.
- A customer-centric mindset with a genuine passion for delivering exceptional service.
- Any Degree.

**Job Types**: Full-time, Permanent

**Salary**: From ₹15,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**

+91 9164201918

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