Front Desk Ambassador

3 days ago

Mysore Hubli Mangalore, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

Job Title: Front Office Associate

About the Role:

This is an exciting opportunity to join our front office team as a Front Office Associate. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring that all guests have a positive experience during their stay.

Key Responsibilities:
  • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.
  • Secure payment and activate/reissue room keys as necessary.
  • Verify and adjust billing for guests to ensure accuracy and fairness.
  • Communicate with staff when guests are waiting for an available room or require assistance.
  • Provide clear and concise information to guests regarding hotel policies, amenities, and services.
  • Operate the telephone switchboard station, answering and processing guest calls, requests, and questions.
  • Coordinate with Housekeeping to track room status and address any guest concerns.
  • Cash guest checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  • Notify Loss Prevention/Security of any reports of theft or suspicious activity.
Requirements:
  • High school diploma or equivalent required.
  • No prior work experience necessary, but ability to learn quickly and adapt to changing situations is essential.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues.

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