Front Office Manager

Job Description: Front Office Manager

The Quorum Hotel, Mysore

Position: Front Office Manager

Reports to: Managing Director / Executive Director / General Manager

Location: Mysore

Role Overview

The Front Office Manager will lead the front office team to ensure smooth, efficient, and guest-centric operations at The Quorum Hotel. This role requires strong leadership, excellent communication skills, and a passion for delivering exceptional guest experiences while maintaining operational standards and financial discipline.

Key ResponsibilitiesGuest Services & Experience

• Ensure all guests receive a warm, professional, and personalized welcome.
• Handle guest complaints, special requests, and VIP arrivals with professionalism and efficiency.
• Monitor guest feedback and implement measures to improve guest satisfaction scores.
• Coordinate with other departments (Housekeeping, F&B, Sales, Reservations) to ensure seamless service.

Front Office Operations

• Oversee day-to-day front office operations including reception, reservations, concierge, and bell desk.
• Ensure proper handling of check-ins, check-outs, billing, and room allocations.
• Maintain accurate records of occupancy, revenue, and front desk transactions.
• Implement and monitor SOPs for guest handling, reservations, and cash management.

Team Management

• Lead, train, and motivate front office associates to uphold service standards.
• Prepare duty rosters to ensure adequate staffing levels at all times.
• Conduct regular training sessions on grooming, communication, upselling, and guest handling.
• Foster a culture of accountability, teamwork, and continuous improvement.

Revenue & Financial Responsibilities

• Maximize room revenue through effective upselling and yield management strategies.
• Ensure accurate cash handling, billing, and reporting processes.
• Coordinate with the sales and reservations team to optimize occupancy and ADR.
• Prepare and analyze front office performance reports for management review.

Administration & Compliance

• Ensure compliance with hotel policies, brand standards, and statutory regulations.
• Maintain accurate guest records as per legal requirements.
• Oversee inventory of front office supplies, uniforms, and equipment.
• Assist in budgeting and cost control for the front office department.

Qualifications & Skills

• Bachelor's degree/diploma in Hotel Management or related field.
• Strong knowledge of PMS (Property Management Systems), reservations systems, and MS Office.
• Excellent interpersonal, leadership, and communication skills.
• Proven track record in guest satisfaction and team management.
• Ability to remain calm and professional under pressure.

Key Competencies

• Guest-First Mindset & Service Orientation
• Leadership & People Management
• Problem-Solving & Decision-Making
• Revenue Focus & Business Acumen
• Grooming, Etiquette, and Professionalism

Compensation & Benefits

• Competitive salary package with performance-based incentives.
• Benefits as per hotel policy (meals, uniforms, duty allowances, etc.).
• Opportunities for career growth within The Quorum Hotel and associated group companies.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Internet reimbursement
• Provident Fund

Work Location: In person

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