Duty Manager

Company Description

Company Description

Join us at Accor, where life pulses with passion

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitalityis a work of heart,

Join us and become a Heartist.

Job Description

We are seeking a dedicated and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in ensuring smooth hotel operations and delivering exceptional guest experiences. This position requires a detail-oriented professional who can effectively manage daily operations, lead staff, and maintain high service standards.

• Oversee and coordinate all aspects of hotel operations to ensure seamless guest experiences
• Personally welcome and assist VIP guests, authorizing courtesies and ensuring their needs are met
• Manage and support the Front Office team, conducting daily briefings and monitoring service standards
• Handle guest inquiries and complaints professionally, ensuring timely resolution and follow-up
• Supervise lobby and driveway operations to maintain accessibility, safety, and guest comfort
• Review and manage rate variances, billing instructions, and guest credit to ensure revenue control
• Coordinate guest relocations during full-house situations
• Conduct Night Audit processes and ensure compliance with hotel standards
• Log and report all security incidents and emergencies, ensuring proper safety procedures are followed
• Communicate key operational updates and guest feedback to the Rooms Division Manager
• Maintain up-to-date knowledge of hotel facilities, F&B outlets, and emergency procedures
• Collaborate with all departments to ensure coordinated and efficient operations

Qualifications

• Previous experience as a Duty Manager, preferably in a hotel environment
• Bachelor's degree in Hospitality Management or related field (preferred)
• Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues
• Demonstrated problem-solving abilities and strong conflict resolution skills
• Ability to remain calm and make decisive decisions under pressure and in emergency situations
• Excellent time management and multitasking skills in a fast-paced service environment
• High attention to detail with a genuine commitment to delivering 5-star service
• Experience with Opera Property Management System (PMS) is preferred
• First Aid and CPR certification is an advantage
• Fluency in English and local language(s)
• Flexibility to work various shifts, including nights, weekends, and holidays
• Strong organizational skills and ability to prioritize tasks effectively
• Empathetic approach to guest needs and concerns
• Resilience and adaptability in handling challenging situations