Patient Relation Executive

3 days ago


Hyderabad Telangana, India DRG JPMC Hyderabad Full time

**Position**: Patient Relation Executive (PRE)

**Location**: B.N Reddy Nagar, Hyderabad

**Salary**:15000 - 22000 Per Month

**Experience**: 1-3 years

**Qualification**: Any Degree

**Shift Rotation**: Morning, Evening ang Night

**Key Responsibilities**:
1. Patient Feedback and Concerns: Collect feedback from patients and families, addressing concerns and resolving issues promptly.

2. Patient Satisfaction Surveys: Conduct regular patient satisfaction surveys to gauge patient experience and identify areas for improvement.

3. Communication: Serve as a liaison between patients, families, and hospital staff, ensuring clear communication and resolving misunderstandings.

4. Patient Education: Provide patients and families with information on hospital policies, procedures, and services.

5. Complaint Resolution: Investigate and resolve patient complaints in a fair and timely manner.

6. Service Recovery: Implement service recovery strategies to turn negative experiences into positive ones.

7. Collaboration with Hospital Staff: Work closely with hospital staff, including doctors, nurses, and other departments, to ensure seamless patient care.

8. Quality Improvement: Participate in quality improvement initiatives to enhance patient satisfaction and experience.

9. Documentation: Maintain accurate records of patient interactions, concerns, and resolutions.

10. Training and Development: Participate in training programs to enhance patient relation skills and stay updated on hospital policies and procedures.

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Total Work: 3 years (preferred)
- Patient Relation Executive: 2 years (preferred)
- Hospital: 2 years (preferred)

Work Location: In person



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