Patient Relation Executive
13 hours ago
**Position**: Patient Relation Executive (PRE)
**Location**: B.N Reddy Nagar, Hyderabad
**Salary**:15000 - 22000 Per Month
**Experience**: 1-3 years
**Qualification**: Any Degree
**Shift Rotation**: Morning, Evening ang Night
**Key Responsibilities**:
1. Patient Feedback and Concerns: Collect feedback from patients and families, addressing concerns and resolving issues promptly.
2. Patient Satisfaction Surveys: Conduct regular patient satisfaction surveys to gauge patient experience and identify areas for improvement.
3. Communication: Serve as a liaison between patients, families, and hospital staff, ensuring clear communication and resolving misunderstandings.
4. Patient Education: Provide patients and families with information on hospital policies, procedures, and services.
5. Complaint Resolution: Investigate and resolve patient complaints in a fair and timely manner.
6. Service Recovery: Implement service recovery strategies to turn negative experiences into positive ones.
7. Collaboration with Hospital Staff: Work closely with hospital staff, including doctors, nurses, and other departments, to ensure seamless patient care.
8. Quality Improvement: Participate in quality improvement initiatives to enhance patient satisfaction and experience.
9. Documentation: Maintain accurate records of patient interactions, concerns, and resolutions.
10. Training and Development: Participate in training programs to enhance patient relation skills and stay updated on hospital policies and procedures.
Pay: ₹15,000.00 - ₹22,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- Total Work: 3 years (preferred)
- Patient Relation Executive: 2 years (preferred)
- Hospital: 2 years (preferred)
Work Location: In person
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