Patient Relation Executive

9 hours ago

Attapur Hyderabad Telangana, India Zoi Health Pvt Ltd Full time

**Job Title**: Patient Relations ExecutiveJob Summary:
The Patient Relations Executive acts as a liaison between patients and the healthcare facility, ensuring that patients have a positive experience. This role involves addressing patient concerns, facilitating communication between patients and healthcare providers, and ensuring that patient needs are met efficiently and compassionately.

**Key Responsibilities**:

- **Patient Interaction**:

- Greet and assist patients and their families in a friendly and professional manner.
- Provide information about the healthcare facility’s services, policies, and procedures.
- **Complaint Resolution**:

- Address and resolve patient complaints and concerns promptly.
- Document and report complaints to appropriate departments for further action.
- **Communication**:

- Facilitate effective communication between patients, families, and healthcare providers.
- Ensure patients understand their treatment plans and any follow-up instructions.
- **Service Coordination**:

- Coordinate patient services, including appointments, tests, and consultations.
- Assist in the coordination of discharge planning and follow-up care.
- **Patient Advocacy**:

- Act as an advocate for patients, ensuring their needs and preferences are respected.
- Provide emotional support and reassurance to patients and their families.
- **Feedback Management**:

- Collect and analyze patient feedback to identify areas for improvement.
- Implement changes based on feedback to enhance patient satisfaction.
- **Documentation**:

- Maintain accurate and up-to-date records of patient interactions and resolutions.
- Prepare reports on patient satisfaction and complaint resolution metrics.
- **Training and Development**:

- Train staff on patient relation protocols and customer service best practices.
- Stay updated on healthcare industry trends and best practices in patient care.

**Qualifications**:

- **Education**: Bachelor’s degree in healthcare administration, social work, nursing, or a related field.
- **Experience**: Minimum of 2-3 years of experience in a healthcare setting, preferably in patient relations or customer service.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Empathy and the ability to provide emotional support.
- Proficiency in using healthcare management software.
- Ability to multitask and work in a fast-paced environment.

**Personal Attributes**:

- Compassionate and patient-focused.
- Detail-oriented with strong organizational skills.
- Professional demeanor and appearance.
- Ability to remain calm under pressure and handle difficult situations with tact.

**Working Conditions**:

- Full-time position with occasional weekends or evenings based on patient needs.
- Work primarily in a healthcare facility, interacting with patients, families, and healthcare staff.

**Mobile. No**:
9154370306

**Job Types**: Full-time, Permanent

Pay: ₹20,425.13 - ₹25,220.84 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- PRE: 1 year (required)

**Language**:

- Telugu (required)
- Hindi (required)
- English (required)

Work Location: In person

  • Patient Relation Executive

    9 hours ago

    Hyderabad, Telangana, India LEKHANA CONSULTING Full time

    Job Opportunity: Patient Relationship Executive **Responsibilities**: Build and maintain strong relationships with patients, addressing their concerns and offering solutions. Ensure smooth patient care by coordinating with medical professionals and hospital staff. Develop and implement strategies to improve patient satisfaction and overall...

  • Patient Relation Executive

    2 weeks ago

    Hyderabad, Telangana, India Navjeevan hospital Full time

    **Patient Interaction and Communication**: - Serving as the point of contact for patients and their families. - Responding to patient inquiries, concerns, and complaints. - Providing information about hospital policies, procedures, and services. - Facilitating communication between patients and hospital staff. - **Patient Feedback and Satisfaction**: -...

  • Patient Relation Executive

    1 week ago

    Madhapur, Hyderabad, Telangana, India HEGDE Hospital Full time

    Looking for a Female Patient Relations Executive for Hegde Hospital, Madhapu and other branches n Hyderabad. Should have good communication skills in English, Hindi and Telugu. Should have good knowledge in computers. Fertility Experience are prefer. Pay: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Ability...

  • Patient Relation Executive

    7 days ago

    Madhapur, Hyderabad, Telangana, India Hegde Fertility Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Looking for a Female Patient Relations Executive for Hegde Hospital, Madhapu and other branches n Hyderabad.Should have good communication skills in English, Hindi and Telugu.Should have good knowledge in computers.Fertility Experience are prefer.Job Type: Full-timePay: ₹18, ₹25,000.00 per monthBenefits:Health insuranceProvident FundAbility to...

  • Patient Relation Executive

    9 hours ago

    Miyapur, Hyderabad, Telangana, India Pulse Heart Super Specialty Hospital Full time

    **Job Summary**: **Key Responsibilities**: - Serve as the primary point of contact for patient feedback, including online reviews, surveys, and in-hospital feedback forms. - Proactively gather patient reviews and testimonials to assess satisfaction levels and identify areas for improvement. - Handle patient complaints or concerns with professionalism,...

  • Patient Relation Executive

    2 weeks ago

    Hyderabad, Telangana, India Apollo HomeCare Full time

    Role & responsibilitiesResponsible for generating leads, maintaining and updating discharge patients database in coordination with Apollo hospitals and meeting them in person and lead conversion.Responsible for admissions/enrolments of patients for homecare servicesHandling customer/ Patients queries related to ongoing servicesHas to maintain cordial...

  • Patient Relation Executive

    2 weeks ago

    Kondapur, Hyderabad, Telangana, India BRINNOVA Rehabilitation Center Full time

    Looking for a female Receptionist for Brinnova Rehabilitation Center, Banjarahills, Hyderabad. Roles and responsibilities: Receiving patients Counselling about the facility Counselling about the packages Ensuring proper billing Responsible for timely discharges Attending the queries of the patients Qualification: Graduation Experience : minimum 1...

  • Patient Relation Executive

    9 hours ago

    Hyderabad, Telangana, India Ankura hospital for women & Children Full time ₹ 3,00,000 - ₹ 30,00,000 per year

    Patient Advocacy: Ensure patient concerns and needs are addressed by acting as a liaison between patients and hospital staff. Complaint Handling: Receive, manage, and resolve patient complaints and grievances. Patient Satisfaction: Conduct daily rounds to check on patient satisfaction and address any issues that arise. Administrative Support: Handle...

  • Patient Relation Executives(Rotational Pro)

    9 hours ago

    Hyderabad, India Positive Health Science Pvt Ltd Full time

    **Greetings of the day.** Company info: DR Positive Homeopathy/DR Care Homeopathy is one of the leading and well-established Homeopathic chains of clinics with branches in major cities across India. With a success rate of more than 90% in treating all kinds of diseases and ailments, Positive Dental / Homeopathy is considered one of the most trusted and...

  • Patient Relation Executives(Financial Counselor)

    9 hours ago

    Hyderabad, India Positive Health Science Pvt Ltd Full time

    **Greetings of the day.** Company info: DR Positive Homeopathy/DR Care Homeopathy is one of the leading and well-established Homeopathic chains of clinics with branches in major cities across India. With a success rate of more than 90% in treating all kinds of diseases and ailments, Positive Dental / Homeopathy is considered one of the most trusted and...