Patient Relation Executive

5 days ago

Attapur Hyderabad Telangana, India Zoi Health Pvt Ltd Full time

**Job Title**: Patient Relations ExecutiveJob Summary:
The Patient Relations Executive acts as a liaison between patients and the healthcare facility, ensuring that patients have a positive experience. This role involves addressing patient concerns, facilitating communication between patients and healthcare providers, and ensuring that patient needs are met efficiently and compassionately.

**Key Responsibilities**:

- **Patient Interaction**:

- Greet and assist patients and their families in a friendly and professional manner.
- Provide information about the healthcare facility’s services, policies, and procedures.
- **Complaint Resolution**:

- Address and resolve patient complaints and concerns promptly.
- Document and report complaints to appropriate departments for further action.
- **Communication**:

- Facilitate effective communication between patients, families, and healthcare providers.
- Ensure patients understand their treatment plans and any follow-up instructions.
- **Service Coordination**:

- Coordinate patient services, including appointments, tests, and consultations.
- Assist in the coordination of discharge planning and follow-up care.
- **Patient Advocacy**:

- Act as an advocate for patients, ensuring their needs and preferences are respected.
- Provide emotional support and reassurance to patients and their families.
- **Feedback Management**:

- Collect and analyze patient feedback to identify areas for improvement.
- Implement changes based on feedback to enhance patient satisfaction.
- **Documentation**:

- Maintain accurate and up-to-date records of patient interactions and resolutions.
- Prepare reports on patient satisfaction and complaint resolution metrics.
- **Training and Development**:

- Train staff on patient relation protocols and customer service best practices.
- Stay updated on healthcare industry trends and best practices in patient care.

**Qualifications**:

- **Education**: Bachelor’s degree in healthcare administration, social work, nursing, or a related field.
- **Experience**: Minimum of 2-3 years of experience in a healthcare setting, preferably in patient relations or customer service.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Empathy and the ability to provide emotional support.
- Proficiency in using healthcare management software.
- Ability to multitask and work in a fast-paced environment.

**Personal Attributes**:

- Compassionate and patient-focused.
- Detail-oriented with strong organizational skills.
- Professional demeanor and appearance.
- Ability to remain calm under pressure and handle difficult situations with tact.

**Working Conditions**:

- Full-time position with occasional weekends or evenings based on patient needs.
- Work primarily in a healthcare facility, interacting with patients, families, and healthcare staff.

**Mobile. No**:
9154370306

**Job Types**: Full-time, Permanent

Pay: ₹20,425.13 - ₹25,220.84 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- PRE: 1 year (required)

**Language**:

- Telugu (required)
- Hindi (required)
- English (required)

Work Location: In person

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