Patient Relation Executive

2 days ago

Miyapur Hyderabad Telangana, India Pulse Heart Super Specialty Hospital Full time

**Job Summary**:
**Key Responsibilities**:

- Serve as the primary point of contact for patient feedback, including online reviews, surveys, and in-hospital feedback forms.
- Proactively gather patient reviews and testimonials to assess satisfaction levels and identify areas for improvement.
- Handle patient complaints or concerns with professionalism, ensuring timely and satisfactory resolution.
- Coordinate with medical and administrative staff to address patient concerns and follow up on unresolved issues.
- Maintain records of patient interactions, complaints, and feedback, and generate reports to track trends.
- Work closely with the marketing team to showcase positive patient reviews on the hospital’s website and social media platforms.
- Assist in developing and implementing strategies to enhance patient satisfaction and service quality.
- Provide recommendations to hospital management based on patient feedback to improve overall service delivery.
- Ensure that all patient interactions comply with hospital policies and confidentiality regulations (HIPAA or relevant regulations).

**Requirements**:

- Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
- Strong problem-solving skills with the ability to handle complaints in a calm and compassionate manner.
- Attention to detail and ability to manage multiple tasks efficiently.
- Proficient in using customer relationship management (CRM) software or patient feedback systems.
- Knowledge of healthcare regulations and patient confidentiality standards.
- A patient-focused mindset with a commitment to improving patient experiences.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹180,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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