Customer Support Executive

3 days ago


Ahmedabad Gujarat, India Aashvi Infotech Full time

Greetings from Aashvi Infotech.

We have urgent requirement for our client Company, its Manufacturing company.

Requirement: Customer Support Executive

Experience: Minimum 1 Year

Location: Odhav Nikol Ring Road, Ahmedabad

**Job Description**:

- Understand and adhere to customer support processes and workflows to ensure effective and efficient resolution of issues.
- Provide product or service information, troubleshooting steps, and solutions to customer problems.
- Handle customer complaints, escalating complex issues to appropriate teams, and ensuring timely resolution.
- Document customer interactions and maintain accurate records of customer issues and resolutions in the CRM system.
- Collaborate with cross-functional teams such as technical support, sales, and product management to ensure seamless customer experiences.
- Ensure high levels of customer satisfaction by providing consistent, helpful, and knowledgeable assistance.
- Continuously monitor and evaluate customer feedback to improve support processes and customer experience.
- Stay up to date with product updates, company policies, and industry trends to provide accurate and current information.
- Assist in identifying areas for improvement in the support process and suggest enhancements.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person



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