Key Account Executive

3 days ago

Gurugram Haryana, India FuelBuddy Full time

**Job Title: Key Accounts Executive**
**Company: FuelBuddy**

FuelBuddy is seeking a dynamic and client-focused Senior Executive - Key Accounts to join our team. This role is critical in ensuring that our extended client base receives exceptional service, leading to high levels of satisfaction and customer loyalty. As the Key Account Manager, you will be responsible for coordinating post-sales service activities, maintaining strong relationships with key clients, and supporting sales operations.

**Key Responsibilities**:

- **Post-Sales Coordination**: Serve as the primary point of contact for key accounts, addressing any post-sales inquiries, service-related issues, and ensuring prompt resolution of concerns.
- **Client Relationship Management**: Develop and nurture long-term relationships with key clients. Understand their specific needs and provide customized solutions that enhance client satisfaction and strengthen loyalty.
- **Sales Operations Support**: Collaborate closely with the sales team to ensure smooth transitions from sales to service, ensuring that client expectations are met and that all requests are fulfilled efficiently.
- **Data Management**: Maintain up-to-date and accurate records of client interactions, service requests, and feedback within our CRM system. Use MS Excel to analyze data, generate reports, and track performance metrics.
- **Feedback and Improvement**: Actively collect feedback from clients to understand their needs and pain points, and communicate valuable insights to the product and sales teams to drive continuous improvement in service delivery.
- **Reporting**: Prepare and present regular reports on client status, service issues, opportunities for improvement, and overall client satisfaction.
- **Training and Support**: Provide training and support to clients to maximize the value they derive from FuelBuddy’s products/services. Ensure clients are well-equipped to use the product and receive ongoing assistance as needed.

**Required Skills & Qualifications**:

- **Experience**: Minimum 6 months of experience in key account management, sales support, or customer service roles, preferably in the B2B sector.
- **Skills**:

- Strong communication skills (both verbal and written) to engage with clients and internal teams.
- Language
- Hindi, English, Marathi & Hyderabadi
- Advanced proficiency in MS Excel for data analysis, reporting, and metric tracking.
- Ability to handle multiple client accounts and manage competing priorities.
- Strong problem-solving abilities to address service-related issues and client concerns.
- **Education**: A bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
- **Additional Skills**: Knowledge of CRM systems and sales operations tools is a plus.

**What We Offer**:

- A dynamic and fast-paced work environment with opportunities for growth and career advancement.
- Competitive salary and performance-based incentives.
- Exposure to a diverse client base across multiple industries.
- A collaborative team culture focused on innovation and customer satisfaction.

**How to Apply**:
Join us in fuelling customer success and driving long-term partnerships

Pay: ₹200,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Do you have your Own Laptop?
- Experience in B2B Sales?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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