Guest Relation Executive

7 hours ago

Bengaluru Karnataka, India OdeSpa Full time

**Position Title**: Guest Relations Executive
**Location**: Ode Spa & Wellness
**Reports To**: Spa Manager / Operations Manager

**Key Responsibilities**:

- **Guest Interaction**:

- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Assist guests with inquiries about spa services, treatments, and products.
- Provide guests with detailed information about the spa's facilities, policies, and offerings.
- **Customer Service**:

- Handle guest requests, concerns, and complaints in a timely and professional manner, ensuring satisfaction.
- Follow up with guests post-treatment to gather feedback and ensure they had a pleasant experience.
- Maintain a calm and friendly demeanor even in high-pressure situations.
- **Booking & Reservations**:

- Manage appointment bookings and reservations for spa treatments, ensuring accurate scheduling.
- Assist guests in selecting appropriate services based on their preferences and needs.
- Process payments and handle guest transactions in accordance with company protocols.
- **Guest Experience Enhancement**:

- Ensure the spa environment is welcoming, clean, and organized at all times.
- Suggest enhancements or upgrades to guests (such as additional treatments, products, or packages).
- Offer personalized recommendations to guests based on their preferences and past visits.
- **Administrative Tasks**:

- Maintain accurate guest records, including preferences and past treatments.
- Assist with marketing or promotional activities to attract new guests.
- Ensure all front desk operations are carried out smoothly and in compliance with company standards.
- **Collaboration**:

- Work closely with other spa team members (therapists, technicians, etc.) to ensure a seamless guest experience.
- Assist with training new staff members on guest relations procedures.
- **Upselling & Retail**:

- Promote and sell spa retail products (oils, skincare, etc.) that complement the services offered.
- Actively contribute to the spa's revenue targets by suggesting add-on services and packages.

**Key Skills & Qualifications**:

- Strong interpersonal and communication skills.
- Customer-focused with a passion for providing an outstanding guest experience.
- Ability to multitask and handle different tasks simultaneously.
- Experience in the hospitality, wellness, or spa industry is a plus.
- Knowledge of spa services and wellness treatments preferred.
- Basic computer and reservation system proficiency.

**Personal Traits**:

- Friendly, professional, and approachable.
- Detail-oriented and organized.
- Calm under pressure with the ability to think quickly on your feet.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

  • Guest Relations Executive

    2 days ago

    Bengaluru, Karnataka, India Hyatt Centric Hebbal Bangalore Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Relations Executive is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest Relations...

  • Guest Relation Executive

    4 days ago

    Bengaluru, Karnataka, India Fezinn hotels Full time

    . **Role Description** This is a full-time on-site role for a Guest Relations Executive at Citadel Sarovar Portico Race Course Benguluru located in Kerala, India. As a Guest Relations Executive, you will be responsible for providing excellent customer service to guests, handling guest inquiries and complaints, managing guest reservations, assisting with...

  • Guest Relations Executive

    2 days ago

    Bengaluru, Karnataka, India Spree Hotels Full time

    The Front Desk - Guest Relation Executive (GRE) is an essential role in the hospitality industry. As the first point of contact for guests, the GRE is responsible for creating a positive and welcoming experience for all visitors. They greet guests upon arrival, assist with check-in and check-out procedures, and provide information about hotel amenities and...

  • Guest Relation Executive

    1 week ago

    Bengaluru, Karnataka, India Olive By Embassy Full time

    Position: Front Desk Executive / Guest Relations Executive **Job Purpose**: Olive Residences is the new-age co-living company on a mission to bring immense value to its hospitality business partners. Olive intends to connect with prospective property owners to bring institutional scale to managed residential properties, serviced apartments, and unbranded...

  • Guest Relation Executive

    2 weeks ago

    Bengaluru, Karnataka, India Enray technologies Pvt Ltd Full time

    Hiring: GRE (Guest Relation Executive) Location: Kanakapura, Bangalore Experience: Minimum 1 year (Freshers with a Bachelor’s degree may also apply) **Job Summary**: The Guest Relation Executive will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out, and exceptional service throughout their stay/visit. The role...

  • Guest Relation Executive

    7 hours ago

    Bengaluru, Karnataka, India Olive By Embassy Full time

    Position: Virtual Guest Relations Executive **Job Purpose**: Olive Residences is the new-age co-living company on a mission to bring immense value to its hospitality business partners. Olive intends to connect with prospective property owners to bring institutional scale to managed residential properties, serviced apartments, and unbranded boutique business...

  • Guest Relations Executive

    2 weeks ago

    Bengaluru, Karnataka, India Olive by Embassy Full time

    **Guest Relation Executive** **Job Purpose**: Olive Residences is the new-age co-living company on a mission to bring immense value to its hospitality business partners. Olive intends to connect with prospective property owners to bring institutional scale to managed residential properties, serviced apartments, and unbranded boutique business & leisure...

  • Executive - Guest Relations

    1 week ago

    Bengaluru, Karnataka, India Cushman & Wakefield Full time

    **Job Title** Executive - Guest Relations **Job Description Summary** Guest Relationship, Helpdesk & Google Review Report submission INCO: “Cushman & Wakefield”

  • Guest Relation Executive

    6 days ago

    Bengaluru, Karnataka, India Srishti Software Applications Pvt. Ltd Full time

    **Guest Reception**: Warmly welcoming guests upon arrival and ensuring a smooth check-in and check-out process. - **Information Provision**: Offering detailed information about hotel services, amenities, and local attractions. - **Complaint Resolution**: Addressing and resolving guest complaints promptly and professionally. - **VIP Guest Management**:...

  • Guest Relation Executive

    1 week ago

    Varthur, Bengaluru, Karnataka, India TRU DWELLINGS PVT LTD Full time

    **Role Description** This is a full-time on-site role for a Receptionist at TRU Dwellings, located in Bengaluru. The Guest Relations Executive will be responsible for managing customer relations, providing exemplary customer service, sales, receptionist duties, and general administration. The Guest Relations Executive will ensure that all guests are greeted...