Guest Relation Executive

7 days ago

Bengaluru Karnataka, India Srishti Software Applications Pvt. Ltd Full time

**Guest Reception**: Warmly welcoming guests upon arrival and ensuring a smooth check-in and check-out process.
- **Information Provision**: Offering detailed information about hotel services, amenities, and local attractions.
- **Complaint Resolution**: Addressing and resolving guest complaints promptly and professionally.
- **VIP Guest Management**: Overseeing the arrival and departure of VIP guests, ensuring their specific needs are met.
- **Coordination with Departments**: Collaborating with other departments to fulfill guest requests and ensure seamless service delivery.
- **Feedback Collection**: Gathering guest feedback to identify areas for improvement and enhance service quality.
- **Record Maintenance**: Keeping accurate records of guest interactions and transactions
- **Educational Background**: A bachelor's degree in Hospitality Management or a related field.
- **Experience**: Prior experience in customer service, preferably within the hospitality sector.
- **Communication Skills**: Excellent verbal and written communication abilities.
- **Problem-Solving Abilities**: Strong skills in addressing and resolving issues efficiently.
- **Multitasking**: Ability to handle multiple tasks simultaneously in a fast-paced environment.
- **Technical Proficiency**: Familiarity with hotel management software and reservation systems.
- **Language Skills**: Proficiency in multiple languages is advantageous

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹38,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- Guest relation Executive : 2 years (required)

**Language**:

- English (required)

**Location**:

- Bengalore, Karnataka (required)

Work Location: In person

**Speak with the employer**
+91 9513336275

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