Operations Executive

Designation - Operations Support Executive
- Work timing - 6 PM -3 AM IST
- Working Days - 5 Days
- (Rotational)
- Location -Bangalore
- Reporting to - Process Manager
- Working from Office
- Position: Operations Executive (Dispatch)
- Department: Amazon Freight Partner
- Location: Bangalore

Overview: We are seeking a highly organized and detail-oriented Operations Executive (Dispatch) to join our Amazon Freight Partner team. As an Operations Executive, you will play a crucial role in coordinating and optimizing the dispatch operations to ensure efficient and timely delivery of goods. Your primary responsibility will be to oversee the dispatch process, monitor drivers' hours of service, and communicate with drivers and team members effectively to maintain smooth operations. This role requires excellent communication skills, attention to detail, and the ability to handle time-sensitive tasks in a fast-paced environment.
- Responsibilities:
1. Dispatch Coordination:

- Ensure on-time login and report to the respective shift supervisors.
- Log in to Amazon Relay and thoroughly review current trips and live ELD (Electronic Logging Device)
- information.
- Monitor WhatsApp group for pre-trip pictures and diligently update the corresponding Excel sheet.
- Regularly communicate the status of pre-trip pictures to supervisors for timely updates.

1. Hours of Service Monitoring:

- Maintain a vigilant eye on drivers' Hours of Service and trip progress.
- Promptly identify any violations or delays and report them to Supervisor without delay.
- Use the hours-of-service overview as a guide to ensure drivers have correctly marked themselves as on duty.
- Handle bobtailing instances, ensuring appropriate communication with drivers and the Resource Operations
- Center (ROC) to avoid violations.

1. Trip Documentation and Reporting:

- Accurately record today's trips on the Excel report, including comprehensive comments on all trip-related
- events.
- Monitor WhatsApp group for post-trip pictures and promptly inform Supervisor of their availability.
- Compile an End of Day (EOD) report containing all trip details, hours of service, and violation information.

1. Pre-Trip Inspections and Tractor Maintenance:

- Maintain a daily log of drivers who fail to complete pre-trip inspections and communicate with them to ensure
- compliance.
- Regularly monitor the cleanliness of tractors and document any new damage observed.
- Assess and determine if a driver can safely operate the vehicle back to the yard in case of tractor breakdowns.
- Coordinate towing services if the driver deems the vehicle unsafe to drive.

1. Communication and Team Collaboration:

- Engage in scrum calls with the dispatcher and shift supervisors at the end of each shift to discuss important
- matters.
- Effectively communicate with drivers and team members to ensure seamless operations.
- Notify immediate supervisors of any escalated issues, such as potential hours of service violations or delays.

**Requirements**:

- High school diploma or equivalent; Associate degree or relevant certifications preferred.
- Proven experience in logistics, dispatch, or transportation operations is an advantage.
- Familiarity with Amazon Relay and Electronic Logging Device (ELD) systems is a plus.
- Excellent communication and organizational skills.
- Strong attention to detail and ability to handle time-sensitive tasks.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Knowledge of Hours-of-Service regulations and dispatch best practices.
- Proficiency in using Microsoft Excel and other relevant software.
- Strong problem-solving and decision-making abilities.

Why You?
- Great English-speaking skills
- Can understand and communicate with US Citizens
- Should be ready to work in the EST Time zone
- Willing to extend the shift as per requirement
- Good Negotiation skills
- Good Convincing skills
- Great English spoken
- Strong communicator - both on the phone and in writing, American Accent is a plus.
- Computer skills in Microsoft Office, Excel, and Outlook are an advantage.

About MetroMax
- MetroMax Group is a group of companies operating in the transportation and logistics sector. We cater to trucking, last-mile delivery, dispatch, BPO, and IT services in the transportation sector.
- The MetroMax group is based out of Atlanta, the USA’s transportation hub. Atlanta has the world's busiest airport, 3rd largest US port, and is home to 85% of the world's largest 3PL companies. The MetroMax group leverages its deep connections within the Transportation industry to provide an array of services to a wide spectrum of clients. Besides Atlanta, we have offices in Bangalore in, India.
- The MetroMax Group's India center anchors the BackOffice support and IT/BPO businesses for the MetroMax group. The India center is also leading Business Process and Technology related innovations for the MetroMax group. Metromax Group anchoring Backoffice support,