3pl Business Expert- Allocation

2 weeks ago


New Delhi, India H&M Full time

Company Description

H&M is a fashion brand, offering latest styles and inspiration for all

**Job Description**:
**Responsibilities**:

- Maximize operational excellence by educating 3PL in the H&M WMS system functionality and key work processes
- Monitor and support well-functioning system integration
- Support DC operations
- Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC
- Communicate change requests from 3PL to 3PL-DC Mgr./ Reg. S&Ops
- Distribute & translate release notes to 3PL and monitor execution
- Ensure all systems work as expected and are used correctly to aspire best service to the stores and to secure that business is not interrupted
- Ensure an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting)
- Ensure high quality level of all decided IT system related procedures and monitor correct implementation
- Conduct business process audits regarding compliance to group standards
- Act as PSR person to global functions and local Sales and monitor compliance to PSR and sustainability
- Support DC Mgr. to ensure all operational, system and service requirements to the 3PL and operational changes are implemented and met (e.g. ensure system release updates)

Additional Information
**Competencies**:

- Strong expertise in DC-level technology infrastructure and supplementing systems experience
- Functional competencies for supporting technology and system related operations and incidents
- Strong operational DC log. expertise & process understanding
- Proactivity in problem-solving and hands-on attitude to resolving incidents
- Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer
- Strong communication & coordination skills
- Ability to collaborate and co-create with others
- Agile mindset with a positive attitude to change and meaningful growth
- Inclusive and empathetic towards others whilst encouraging diversity
- Ability to understand your impact to others and contribution to the bigger picture



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