Customer Experience Executive

Job Title : Customer Experience Executive - CSD

Salary band : As per Company Policies

**Job Type**: Non -Technical &Communication Based

Reports To : CSD -Manager

Qualification: Degree /Diploma/ in Biomedical Engineering

Experience : 0 to 2 Year Experience in relevant Field

About the Job

At Medinnova, we are guided by our purpose of facilitating better

healthcare for people and a brighter future for the world. Every

corporate function plays a role in making sure we — as a Medinnova

Team — can discover and deliver High end Medical Device Technology

Product - guided by our commitment to patients, our people and the

planet.

People join Medinnova because they share in our purpose. And they

stay because we’re committed to an inclusive, safe and empowering

work environment that offers exceptional experiences and

opportunities for everyone to pursue their own ambitions.

Department:
Customer Success Departments are focused on customer loyalty and

building close long-term client relationships and often stay with the

same customers as long as they continue to work with your business.

key Responsibilities of a Customer Success Department:
Long-term customer relationship management

Brand and product promotion

Proactive problem resolution

Coordinate effectively with internal team members, Production

Engineers, and Field Service Engineers (FSEs) for smooth execution of

service activities.

Manage assigned tasks, prioritize workload, and ensure timely

completion of service activities.

Support in maintaining service documentation in alignment with ISO

and regulatory standards.

Customer success Department - Customer Experience Executive

skills and Qualifications:

- Education: Bachelor’s degree in Business Administration, Marketing,

Communications, or a related field (preferred).
- Experience: 1-3 years of experience in customer service, client relations, or a

similar customer-facing role.
- Technical Skills:
○ Proficiency in CRM software and Microsoft Office Suite.
- Core Skills:
○ Strong communication and interpersonal skills.

○ Excellent problem-solving and conflict resolution abilities.

○ Customer-focused mindset with a professional attitude.

○ Analytical thinking to interpret customer feedback and trends.

○ Time management and organizational skills to handle multiple tasks

effectively

Job Summary:
The Customer Experience Executive ensures customers have a positive

and seamless interaction with the company. This role focuses on

handling customer inquiries, resolving complaints, and improving

overall service quality. The executive will develop strong customer

relationships, analyze feedback, and implement strategies to increase

satisfaction and loyalty.

Job Responsibilities:
professionalism and empathy.

2. Resolve customer complaints promptly to ensure satisfaction and

build trust.

3. Identify and analyze the root causes of customer issues for

effective, long-term solutions.

4. Maintain positive and lasting relationships with customers to

promote loyalty and retention.

5. Collect and evaluate customer feedback to identify areas for

service improvement.

6. Suggest and implement new strategies, policies, and procedures

to enhance the customer experience.

7. Collaborate with internal teams to communicate customer insights

and improve service delivery.

8. Monitor customer satisfaction levels and take proactive steps to

maintain high standards.

9. Keep accurate records of customer interactions and ensure timely

follow-ups.

10. Strive to create a seamless, positive, and memorable

experience for every customer

Why Join Us:

- Opportunity to make a direct impact on customer satisfaction

and loyalty.
- Work in a supportive and growth-oriented environment.

Pay: ₹21,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person