Customer Experience Tier 1
6 days ago
1 Customer Interaction Issue Resolution Serve as the initial contact for customer queries via email chat or phone Understand customer concerns and provide prompt responses using knowledge base and standard operating procedures Troubleshoot common product issues guiding customers through basic resolutions Accurately log customer interactions and issues in hubspot 2 Escalation Collaboration Identify and escalate complex issues to Tier 2 when needed Work closely with cross-functional teams including Technical Support and Product teams to ensure customer concerns are addressed efficiently Follow up on unresolved customer cases ensuring timely resolution and customer satisfaction 3 Customer Experience Service Excellence Maintain a high level of professionalism and empathy in all interactions Ensure compliance with SLAs Service Level Agreements for response and resolution times Gather customer feedback and provide insights to improve product usability and support processes 4 Knowledge Management Continuous Learning Stay updated with flydocs product updates new features and system changes Contribute to internal knowledge bases and FAQs to improve first-contact resolution Participate in training sessions and skill enhancement programs Requirements Essential Skills Customer Service Excellence Strong communication and interpersonal skills to engage with customers effectively Technical Aptitude Basic understanding of SaaS applications troubleshooting and ticketing tools Problem-Solving Ability to analyze customer concerns and provide logical solutions Time Management Ability to handle multiple queries efficiently while meeting SLAs Preferred Skills flydocs platform Experience in the aviation or SaaS industry is a plus Familiarity with CRM tools Basic understanding of data handling and reporting Benefits Generous leave policy 25 annual leaves 7 sick leaves plus maternity paternity options Inclusive medical insurance For you plus your spouse and up to two children Group personal accident policy Employee Assistance Program EAP and telehealth Term life insurance Empowerment through ownership Global networking opportunities
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Customer Care Executive
2 weeks ago
Vadodara, India Celeste Experience Full timegood communication skills Any graduate or undergraduate can apply 1 year experience in international bpo, Excellent communication skills cab facility will be provided **Job Types**: Full-time, Regular / Permanent **Salary**: ₹11,000.00 - ₹15,000.00 per month **Benefits**: - Paid time off - Provident Fund Schedule: - Rotational...
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Customer Experience Executive
5 days ago
Vadodara, India Pro Fashion Full timeCollection of Customer Feedback and suggest improvements for better Customer Experience - Ensure communication synergy between the Top management team and the Employees and align their activities - Handle WhatsApp API messaging and other social media platforms. Superactive on all the online platforms and resolve Customer queries and issues. - Synergize with...
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Customer Experience Assistant
1 day ago
Gorwa, Vadodara, Gujarat, India Stemmons Business Services Full timeLooking for Customer Experience Assistant !!! Job Location : Vadodara - Entrusted with carrying out keen monitoring of designated premises using CCTV systems to pick up signs of threat and risks and warn the stakeholder well in time to safeguard life, property and premises - Familiarize with the layout and coverage of a CCTV system in the assigned...
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Customer Experience Assistant
5 days ago
Vadodara, India Stemmons Business Services Full timeLooking for Customer Experience Assistant !!! Job Location : Vadodara - Entrusted with carrying out keen monitoring of designated premises using CCTV systems to pick up signs of threat and risks and warn the stakeholder well in time to safeguard life, property and premises - Familiarize with the layout and coverage of a CCTV system in the assigned...
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Customer Service Representative
2 weeks ago
Vadodara, India TalentBridge Full timeUS Working Hours. Rotational Shift (Monthly Basis) Cab Services are provided. As a Customer Service/Call Center Representative, your primary focus is on handling inbound phone calls from consumers who are eligible for our client’s products and services, as well as phone calls from our client’s program administrators. You will provide web support for...
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Customer Service Representative
2 weeks ago
Vadodara, India TalentBridge Full timeUS Working Hours.Rotational Shift (Monthly Basis)Cab Services are provided.As a Customer Service/Call Center Representative, your primary focus is on handling inbound phone calls from consumers who are eligible for our client’s products and services, as well as phone calls from our client’s program administrators. You will provide web support for online...
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Customer Service Representative
2 weeks ago
Vadodara, India TalentBridge Full timeUS Working Hours.Rotational Shift (Monthly Basis)Cab Services are provided.As a Customer Service/Call Center Representative, your primary focus is on handling inbound phone calls from consumers who are eligible for our client’s products and services, as well as phone calls from our client’s program administrators. You will provide web support for online...
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Customer Service Representative
2 weeks ago
Vadodara, India TalentBridge Full timeUS Working Hours.Rotational Shift (Monthly Basis)Cab Services are provided.As a Customer Service/Call Center Representative, your primary focus is on handling inbound phone calls from consumers who are eligible for our client’s products and services, as well as phone calls from our client’s program administrators. You will provide web support for online...
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Customer Service Representative
2 weeks ago
Vadodara, Gujarat, India, Gujarat TalentBridge Full timeUS Working Hours.Rotational Shift (Monthly Basis)Cab Services are provided.As a Customer Service/Call Center Representative, your primary focus is on handling inbound phone calls from consumers who are eligible for our client’s products and services, as well as phone calls from our client’s program administrators. You will provide web support for online...
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Customer service representative
2 weeks ago
Vadodara, India TalentBridge Full timeUS Working Hours. Rotational Shift (Monthly Basis) Cab Services are provided. As a Customer Service/Call Center Representative, your primary focus is on handling inbound phone calls from consumers who are eligible for our client’s products and services, as well as phone calls from our client’s program administrators. You will provide web support for...
