Customer Service Assistant

7 days ago


Delhi Delhi, India Zeca Technologies Full time

We're seeking a customer-centric leader to transform our customer experience. The Customer Experience Manager will develop strategies to exceed customer expectations, drive loyalty, and foster a culture of exceptional service.

**Key Responsibilities**:

- Lead customer service team to deliver world-class experiences
- Design and implement customer journey mapping
- Analyze customer feedback and metrics
- Collaborate with cross-functional teams to resolve issues
- Develop training programs for customer service representatives

**Requirements**:

- 2+ years of customer experience management
- Proven track record of improving customer satisfaction
- Excellent leadership and communication skills
- Bachelor's degree in Business or related field

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person



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