Dgm- Customer Implementation

2 days ago

Bengaluru, India DP World Full time

Position Name Customer Implementation Manager
Job Band 3

ROLES & RESPONSIBILITIES

Job Purpose/Objective

Ensure successful implementation and onboarding of customers onto a company's products or services. This role involves working closely with both internal teams and external customer to understand their needs, develop implementation plans, and setup the execution of these plans, collaborate with internal teams, and strive to exceed customer expectations while contributing to the organization's overall success.

Key responsibilities

Project Management: Managing the end-to-end customer onboarding process, including scoping, planning, and executing. This involves coordinating with various teams within the organization, such as sales, product execution, and customer support, to ensure a smooth transition of the customer.

Customer Engagement: Building strong relationships with customers by actively engaging with them throughout the implementation process. This involves understanding their requirements, addressing any concerns or issues, and providing regular updates on progress.

Solution Design: Collaborating with internal teams to design and configure solutions that meet the specific needs of each customer. This may involve customization, integration, or configuration of the company's products or services to align with the customer's requirements. Enable the customer digitally within the organization, institutionalize customers’ repetitive requirements.

Training and Support: Providing training and support to customers to ensure they have a clear understanding of the product or service and can effectively utilize it. This may involve conducting training sessions, creating user documentation, and being available to answer customer inquiries.

Troubleshooting and Issue Resolution: Acting as a point of contact for customers during the implementation phase, addressing any technical or operational issues that may arise. This includes coordinating with internal teams to troubleshoot problems and find timely resolutions.

Continuous Improvement: Collecting customer feedback and insights during the implementation process to identify areas for improvement. This may involve providing feedback to internal teams regarding product enhancements, process optimizations, or additional customer support resources.
- QUALIFICATIONS & COMPETENCIES

Skills and Competencies - Customer orientation (understanding customer needs as given above)
- Proven experience in a customer-facing role, such as customer success, account management, or client services.
- Analytical skills (KPIs/ dashboards/ reviews)
- Strong communication (as the liaison between the customer and DPW) including listening/ patience
- Influencing skills
- Ability to manage multiple customer accounts simultaneously, prioritizing tasks and delivering exceptional service.
- Financial knowledge (basic understanding of Finance - cash flow/ credit/ EBITDA/ PAT/ ROCE etc.)
- Resourcefulness - ability to find solutions to solve customer issues
- Innovative thinking (for out of the box solutions)

Stakeholder Internal: Commercial Team

External: Customers / External Vendors
- Educational Qualification (min) Master’s in business administration
- Range/ Min no of years - of overall Experience required

8-10 years
- Min no of years of Industry specific experience required, if any & the industry type

6-8 years of experience in logistics industry would be preferred

  • Dgm - Performance Marketing

    1 week ago

    Bengaluru, India Mee 2 Bee Full time

    Bengaluru, KA, India Job Openings DGM - Performance Marketing About the job DGM - Performance Marketing **Role Summary**: To originate, develop, implement, track, measure and optimize our digital marketing campaigns. **Key Result Areas**: - Responsible for planning, setting up, monitoring and analyzing user acquisition campaigns - Evaluate key...

  • Dgm Operations

    2 days ago

    Bengaluru, India Decorpot Full time

    **Roles & Responsibility**: - Preparing action plans, analyzing risks and opportunities and gathering necessary resources - Responsible for heading the construction of Interior Fit-Outs, residential interiors and related activities while guiding Project Managers. - Supervising all construction activities including providing technical inputs for...

  • Dgm - Data Science

    2 weeks ago

    Bengaluru, Karnataka, India Mahindra & Mahindra Ltd Full time

    DGM - Data Science **Date**:3 Feb 2025**Location**:Bangalore, Bangalore, IN**Company**:Mahindra & Mahindra LtdKey Responsibilities: 2) Data Modeling and Warehousing : a. Create Relational and NoSQL data models to fit the needs of a diverse set of data consumers ( Data Analysts, Data Scientists and Business Analysts). b. Design and Build databases hosting a...

  • Sr. Technical Support DGM

    6 days ago

    Bengaluru, India Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Dgm- Bpo Operations

    4 days ago

    Bengaluru, Karnataka, India Cognizant Full time

    **Job Title**: DGM, BPO Program **Location: Bangalore** **Department**: Operations **Job Summary**: **Key Responsibilities**: - ** Program Leadership & Strategy**: - Develop and execute strategic plans for the BPO program(s) aligned with organizational goals and client expectations. - Provide strong leadership and direction to internal teams and BPO...

  • Dgm - Digital Technology

    2 days ago

    Bengaluru, Karnataka, India Otis Full time

    Date Posted: 2025-03-17 Country: India Location: No.92 Jigani Industrial Area II, Jigani Village, Aneka,Karnataka, BANGALORE -560 105, India Position Title: DGM - Digital Technology Location : Bangalore Job Summary: The India Factory IT Manager is responsible for the operational execution and management of IT services within factory operations. This...

  • Dgm- Inventory Controller

    4 days ago

    Bengaluru, Karnataka, India PeopleLogic Business Solutions Full time

    About the Customer Company is the leading lifestyle company in India offering the widest array of fashion brands in the country About the Role **Designation**: DGM- Inventory Controller **Job Objective** To ensure controls over inventories at an entity level, monitoring ordering and excess inventories, prompt decisions on aged stocks, consistency in...

  • DGM Government Liaison

    6 days ago

    Bengaluru, India First Step Babywear Full time

    Role & responsibilities Job Opening: Senior Liaison Officer (DGM/AGM) Government Relations & Subsidy Approvals Location: Bengaluru, Karnataka, IndiaJob Type: Full-Time About the Role We are seeking an experienced and dynamic professional to join our team as a Senior Liaison Officer – Government Relations & Subsidy Approvals. The ideal candidate will have...

  • DGM- BPO Operations

    3 days ago

    Bengaluru, Karnataka, India Cognizant Technology Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: DGM, BPO ProgramLocation: BangaloreDepartment: OperationsJob Summary:The Senior Manager, BPO Program is a critical leadership role responsible for the overall success, performance, and strategic direction of one or more Business Process Outsourcing (BPO) programs. This individual will act as the primary liaison between our organization and our BPO...

  • Dgm - Indirect Procurement(Female)

    2 weeks ago

    Bengaluru, India BVR People Consulting Full time

    Dear **Ms Farzana**,** Greetings, With reference to your Naukri CV, We would like to know your interest in the position of** DGM GPS International Hub Leader** with** Schneider Electric, Bangalore**. **Job summary**: Lead the Indirect Procurement GPS transformational journey at hub level, to drive sourcing process excellence in support of Region and...