Customer Relationship Executive

3 days ago

Mumbai Maharashtra, India My Pain Clinic Full time

**Position: Customer Relationship Executive (CRE)**

**Location**:Bandra (West), Mumbai**

**Experience**: 3-5 years in customer service, healthcare, hospitality, or wellness industry

**Salary**: Competitive and based on experience

**Joining**: Immediate Joiner Preferred

**Role Overview**:We are looking for a dynamic and compassionate **Customer Relationship Manager** to serve as the key liaison between our patients and the clinic. The CRM will ensure a smooth, welcoming experience for every client, while also supporting business growth through proactive communication, relationship management, and service excellence.

**Key Responsibilities**:

- **Client Interaction & Relationship Building**:Act as the first point of contact for patients post-consultation, ensuring satisfaction and personalized follow-up.
- **Follow-ups & Feedback**:Conduct regular follow-up calls/messages with patients for feedback, appointment reminders, and service satisfaction.
- **Treatment Package Conversions & Renewals**:Explain treatment packages, handle objections, and encourage renewals based on progress and clinical advice.
- **Sell Wellness Packages**:Proactively identify potential clients and promote tailored wellness packages that align with their health goals and concerns.
- **Lead Management**:Respond to new enquiries (calls, walk-ins, website leads), maintain CRM records, and convert leads into consultations.
- **Support Sales & Marketing**:Coordinate with the front desk, physiotherapists, and doctors to promote services, offers, and events to clients.
- **Database & Record Maintenance**:Maintain accurate, up-to-date records of patient interactions, preferences, and service history using clinic software.
- **Customer Service Resolution**:Handle queries, complaints, and minor issues with empathy and professionalism, ensuring a seamless experience.

**Requirements**:

- Bachelor's degree in any discipline (Healthcare or Hospitality background preferred)
- 3-5 years of experience in a similar customer-facing role
- Excellent communication in **English, Hindi (Marathi is a plus)**:

- Friendly, confident, and service-oriented personality
- Strong organizational and follow-up skills
- Must have basic knowledge of CRM software and tools (training will be provided)

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Language**:

- English (required)

Work Location: In person

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