Customer Support Associate

2 days ago

Chandigarh Chandigarh, India GNR Global Services Full time

**Job Title: International Customer Support Associate**

**Location**: Chandigarh
**Department**: Operations
**Employment Type**: Full-time

**About the Role**

You’ll serve as the voice of our brand—helping customers resolve issues, answering questions, and ensuring satisfaction with our products and services.

**Key Responsibilities**
- Handle inbound and outbound communication with international customers via chat, and phone.
- Identify, analyze, and resolve customer queries efficiently while maintaining a positive customer experience.
- Provide accurate information regarding products, services, and policies.
- Collaborate with internal teams (Sales, Technical, and Operations) to ensure prompt issue resolution.
- Document and track customer interactions using CRM tools.
- Meet or exceed key performance indicators (KPIs) such as response time, quality, and customer satisfaction.
- Maintain a professional tone, cultural sensitivity, and adaptability while dealing with customers from diverse backgrounds.

**Requirements**:

- Bachelor’s degree or equivalent qualification.
- Good **verbal and written communication skills** in English.
- Strong problem-solving and multitasking abilities.
- Willingness to work in **rotational shifts**, including night shifts if required.
- Positive attitude, empathy, and patience while dealing with customers.

**What We Offer**
- Salary ranges **22000 to 23000** salary and performance incentives.
- Health insurance and other benefits.
- Opportunity to work with a **global customer base** and grow within a dynamic organization.
- Training and career development programs.
- 5 Days working only
- Transport facility available for tri-city

Pay: ₹22,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7986969965

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