Services Renewal Representative Ii

1 week ago

Bengaluru Karnataka, India Oracle Full time

Drive the renewal of Oracle's contracts to e **Oracle University - Account Manager - Renewals**

Oracle University (OU) is a P&L education business that trains customers, partners and employees on all of Oracle cloud services including all of SaaS, PaaS and IaaS. The team offers training via digital subscriptions featuring over 4000 hours of cloud content built on a modern platform that offers knowledge checks, practice environments, certification and live analytics on learner progress. Training is sold to all customer segments from enterprise to SMB. OU is a fast growing business with a commitment to help thousands of learners to stay current on Oracle’s cloud products.

**Brief Posting Description **- Drive maximum adoption and consumption of Oracle University Learning Subscriptions and identify/drive expansion opportunities via high value relationship with the client. Responsible for accounts and delivering customer’s overall success with our Learning Subscriptions, securing renewals, driving adoption/activation/Consumption and delivering highest levels of customer satisfaction.

**Detailed Description **1. Develop long term partnership with Oracle University customers to ensure they remain successful by realizing the full value of their investment in our learning solutions.2. Deliver on an exceptional Learning experience with proactive communication with Training Administrators, orchestrating the right internal resources, and effectively using CSM process to track and complete customer learning goals.3. Ensure customers continues/renews our Learning Subscriptions.4. Responsible for maintaining a high level of client satisfaction by being a liaison between the customer and Oracle University delivery and product development teams. 5. Identify product expansion/up sell opportunities. 6. Identify Renewal risk, and work with extended internal teams to create and complete “get well” plans.

**Job Requirements **- Recommended 3 to 7 years’ experience in Customer Success/Service roles or Cloud Renewal Sales and demonstrated ability building successful customer relationships. Strong communication and Presentation skills
- Basic understanding of Cloud architecture. Ability to manage complex account situations and lead resolution towards mutual success and partnership
- Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or customers. Passion for customer success. Self-motivated, team-oriented and focused on exceeding client expectations
- Ability to prioritize, multi-task, and perform effectively under pressurexisting customers.

Career Level - IC2

Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

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