Renewal Desk Associate

2 weeks ago

Bengaluru Karnataka, India ZeroFOX Full time

**Opportunity Overview**

We are seeking a dedicated Renewal Desk Representative to join our team. This role is pivotal in maintaining strong customer relationships and driving recurring revenue by managing the end-to-end renewal process. As the Renewal Desk Representative, you will own a renewal quota, work directly with customers, and ensure seamless contract renewals. Familiarity with Salesforce CPQ is essential to succeed in this role.

**Key Responsibilities**
- Renewal Ownership:

- Manage a portfolio of customer accounts and own the renewal process to meet or exceed assigned renewal quota.
- Proactively engage with customers to ensure timely renewals and maintain high retention rates.
- Customer Engagement:

- Build strong relationships with customers by understanding their needs and addressing any renewal-related concerns.
- Act as the primary point of contact for renewal discussions, including pricing adjustments, term negotiations, and product upgrades.
- Salesforce CPQ Expertise:

- Use Salesforce CPQ to generate, update, and manage renewal quotes.
- Ensure accuracy in contract terms, pricing, and product configurations.
- Process Management:

- Track and monitor upcoming renewals using Salesforce and other internal tools.
- Collaborate with internal teams, including Sales, Account Management, and Customer Success, to ensure a smooth renewal process.
- Reporting and Metrics:

- Maintain accurate renewal forecasts and pipeline updates.
- Provide insights on customer trends and renewal performance metrics.

**Qualifications**
- Experience: 2+ years of experience in a customer-facing role, preferably in renewals, sales, or account management.
- Prior experience managing a quota or revenue target.
- Technical Skills:

- Proficiency in Salesforce and Salesforce CPQ is required.
- Strong understanding of subscription-based contracts, pricing, and renewal processes.
- Soft Skills:

- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Preferred Qualifications:

- Experience in a SaaS or subscription-based business model.
- Knowledge of upselling and cross-selling strategies is a plus.

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