Renewal Specialist

2 days ago

Bengaluru, Karnataka, India Cleo Full time ₹ 12,00,000 - ₹ 24,00,000 per year

The Renewals Specialist plays a crucial role in managing customer contracts, processing renewals, and collaborating with sales teams to ensure timely renewals. This position is highly process-driven and requires keen attention to detail, strong problem-solving skills, and a continuous-improvement mindset. Key responsibilities include supporting operational functions, participating in projects related to order processing, system enhancements, and data quality. The ideal candidate will be self-motivated, adaptable, and possess strong communication skills, and will thrive in a fast-paced team environment.

Essential Duties & Responsibilities:

· The Renewals Specialist will drive account renewals early in the customer life cycle, ensuring customers navigate pivotal points to build momentum and value leading up to the renewal.

· Success in this role necessitates a high level of organization and coordination with cross-functional teams, including Customer Success, Account Executives, Legal, Accounting, and others.

· This role encompasses customer-facing interactions as well as backend support related to deal desk activities, including quote creation and contract processing.

· Project management of the renewal experience will be conducted in close partnership with the assigned Customer Success Manager and Account Executive to ensure a seamless customer experience.

· The Renewals Specialist will focus on retaining and increasing subscription revenue within existing customer accounts by effectively positioning multi-year contracts and managing price increases.

· Proactively identifying complex renewal scenarios is essential to maintain a high on-time renewal rate.

· The renewal forecast will be updated weekly and reported to management to track progress and performance.

· Renewal activities will be leveraged to promote upsells and new products in collaboration with Account Executives.

· The Specialist will create client proposals and contracts for all existing customer renewals within their book of business.

· Continuous iteration and feedback on the renewal experience will be encouraged to drive improvements.

Prerequisites:

· A Bachelor's Degree from an accredited college or university, or equivalent business experience, is required.

· A minimum of 5 years of relevant work experience is necessary.

· Familiarity with accounting ERP systems (such as NetSuite & Salesforce) or prior experience in an accounting environment is preferred.

· Demonstrated ability to manage multiple projects and details simultaneously in a fast-paced environment is essential.

· Strong proficiency in Microsoft Office applications, particularly Excel, is required.

· A strong analytical mindset and attention to detail are crucial; a high degree of accuracy is expected.

· The ability to manage time effectively, set priorities, and meet deadlines is vital.

· Flexibility to work extended hours based on business needs is required, which may include every month-end, quarter-end, and year-end, potentially as late as midnight.

Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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