Customer Support Executive

3 days ago

Athwa Surat Gujarat, India Growder Technovations Private Limited Full time

Role: Customer Support Executive (0-1 Yrs Exp)

Job Location : Surat

**Customer Care Executive Responsibilities**:

- Offer a best customer support or customer care.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Ensure the best process adherence related to customer service
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for team.

**Key Skill Required;**
- A bachelor’s degree BE/ B tech
- A minimum of 0-1 years’ experience in Customer Support role
- Excellent interpersonal and written and oral communication skills.
- Good communication skill in English & Hindi is must Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Athwa, Surat, Gujarat (required)

Ability to Relocate:

- Athwa, Surat, Gujarat: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
7861880530

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