Restaurant Captain

2 days ago

Ahmedabad Gujarat, India Kliq Coffee Co. Full time

A Restaurant Captain is a key figure in the dining experience, responsible for managing the smooth flow of service, supervising staff, and ensuring guest satisfaction. They greet guests, manage reservations, and address any issues that may arise. In essence, they are the "captain of the ship" for the dining area, overseeing all aspects of the service experience. Key Responsibilities:

- **Guest Interaction**:Greeting and welcoming guests, providing recommendations, answering questions about the menu, and ensuring a positive dining experience.
- **Staff Management**:Supervising servers, bussers, and other staff, training new employees, and addressing any issues that may arise.
- **Coordination**:Coordinating with the kitchen and bar to ensure timely and accurate service, managing table assignments, and handling seating arrangements.
- **Service Operations**:Overseeing the overall flow of service, ensuring that tables are set up correctly, that food and beverages are delivered promptly, and that the dining area is clean and organized.
- **Customer Service**:Addressing guest complaints, handling special requests, and ensuring that all guests are treated with respect and courtesy.

Additional Duties:

- **Reservations**:Managing reservations and seating arrangements.
- **Menu Knowledge**:Being knowledgeable about the menu and special offerings, and being able to answer guest questions.
- **Problem Solving**:Addressing any issues that may arise, such as food complaints or service delays, and finding solutions to ensure guest satisfaction.
- **Team Leadership**:Motivating and inspiring staff to provide excellent service, and fostering a positive team environment.
- **Cost Control**:Monitoring and controlling costs associated with food and beverage service, such as waste and labor costs.

In essence, the Restaurant Captain is responsible for ensuring a smooth, efficient, and enjoyable dining experience for all guests, while also managing and leading the service staff to achieve high standards of customer service and restaurant operations.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,561.47 - ₹22,990.51 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: In person

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