Guest Service Representative

4 days ago


Goregaon Mumbai Maharashtra, India Shott Amusement limited Full time

**Profile**: _**Guest Service Associate (GSA)**_

**Education Required**: Bachelor’s degree or Diploma (Hospitality)

**Job Type**: Full-time | Rotational Shifts

**Working Terms**:

- 9 hours per day
- 1 weekly off on weekdays
- Public holidays & weekends are working days
- Uniform & grooming as per company standards

**Skills Required**:

- Basic MS Office skills (Excel, Word, PPT)
- Problem-solving ability
- Calm under pressure
- Team player

**Responsibilities**:

- Deliver excellent customer service
- Handle and coordinate high-profile guests & events
- Escort VIP guests
- Operate games and interact with customers
- Promote and sell services
- Manage customer operations

**Perks & Benefits**:

- Double wages on national holidays
- Compensatory offs for public holidays
- 24 days paid leave after probation
- Mediclaim coverage
- Incentives & recognition programs
- Child education benefits
- Learning & development opportunities

**Benefits**:

- Health insurance
- Provident Fund

Pay: Up to ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person



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