Customer Support Associate

1 week ago

Gopalpura Jaipur Rajasthan, India Axestrack Software Solutions Pvt Ltd Full time

About Company

We are in the business of providing Digital Solutions to the Logistics and Transportation industry. Our growth story reflects the true spirit of an entrepreneurship model where like-minded people got together to create one of the leading - rms in the logistics Industry of India. We partner with our clients to provide end-to-end tailored Digital capabilities for building an Enterprise Digital Thread - starting from enabling basic telematics to providing Advance AI driven auto decision-making capabilities. Easily integrable with any existing platform, the solutions we design are developed to out-perform.

Position: Control Tower Executive

Job Responsibilities:

- Issue Resolution: Address and resolve customer issues with a focus on customer satisfaction.
- 24x7 Availability: Work in a 24x7 shift environment to ensure continuous customer support coverage.
- Communication Skills: Demonstrate excellent verbal and written communication skills in English to effectively communicate with customers.
- Documentation: Maintain accurate and detailed records of customer interactions, including issues raised and resolutions provided.
- Product Knowledge: Develop a good understanding of the products and services to assist customers effectively.
- Collaboration: Collaborate with team members and other departments to resolve customer issues promptly.

Essential Skills:

- At least Graduation
- Strong Critical & logical thinking
- English & Hindi language proficiency is a must.
- Strong communication and interpersonal skills.
- Ability to work in a 24x7 shift environment.
- Customer-focused with a positive attitude.

What to expect
- Competitive salary hikes/commissions and frequent team parties.
- Friendly and great place to work with some awesome people from across industries.

Pay: ₹9,500.00 - ₹14,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

**Speak with the employer**
+91 7300031627
Application Deadline: 02/01/2025

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