
Process Associate
6 days ago
**Job Description: Process Associate for Order Management Process**
**_About_ And We Support**
We are a growing corporate having its registered office at US. A dynamic environment is what you’ll discover at And We Support. We have all the resources to help you achieve your professional goals.
Whether you’re an established professional looking for a career change, a graduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at And We Support. Join our team and start your journey today.
**Description**
To ensure and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt. Backend support.
**Night Shifts only.**
**Excellent English verbal and written communication skills are a must have.**
**Responsibilities**
**Order Management and Customer Service**
- Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in the system matches customer’s requirements as indicated in customer documents
- Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status before each order status
- Generates Shipment List and acquires Performa invoice, packing instructions and shipping release from customers to release orders for shipment
- Analyses, qualifies, and completes Change Order Requests
- Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met
- Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not
- Ensures that the dates own by order management team are updated and reflective of current order status
- Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays
- Coordinates with other teams/support to complete the request of customers and communicates effectively with suppliers on customer’s delivery date pull in requests
- Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period’s shipment commitments
**Continuous Improvement and Innovation**
- Participates in the execution of Functional Unit Strategic Initiatives/Programs to improve Key Performance Indicators and support the objectives of the organization.
**Requirements**:
**Education**:Bachelor's Degree - B.A., B.Com. B.Sc., M.C.A., BBA, or any other graduate.
**Job Related Experience**:
**Specific Knowledge**:
Intermediate to Advanced MS Office Application - MS Excel
Business systems and tools
Familiarity with Automation Solutions or similar products and services
Excellent English verbal and written communication skills
General understanding of the quote-to-cash processes
**Required Competencies**:
High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player.
**Annual Package**
**US Shift**: Night Shift only (5 days week) Sat-Sun complete offs.
**Paid Leaves**:18 leaves in a year.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Night shift
- US shift
Supplemental pay types:
- Joining bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Jaipur, Jaipur - 302017, Rajasthan: Reliably commute or planning to relocate before starting work (required)
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