Customer Care Executive

3 days ago

Kaushambi Ghaziabad Uttar Pradesh, India Partywitty Full time

**Job Title**: Customer Care Executive
**Location**: Kaushambi, Ghaziabad
**Department**: Customer Support / Operations

We are looking for a **Customer Care Executive** to join our team and deliver exceptional service to our customers. You will be responsible for handling customer queries, resolving issues efficiently, and ensuring a seamless customer experience across all touchpoints.

**Key Responsibilities**:

- Resolve product or service-related inquiries, complaints, and requests efficiently.
- Maintain accurate records of customer interactions and follow-ups in CRM systems.
- Provide detailed information about products, services, and company policies.
- Coordinate with internal teams (sales, technical support, logistics, etc.) to resolve complex cases.
- Ensure customer satisfaction through timely communication and problem-solving.
- Meet performance targets such as response time, resolution rate, and customer satisfaction score.
- Collect feedback from customers and share insights with the management team.

**Requirements**:

- Bachelor’s degree in any discipline.
- Excellent verbal and written communication skills in English (knowledge of regional languages is a plus).
- Strong problem-solving abilities and attention to detail.
- Proficiency in MS Office and CRM software.
- Positive attitude, patience, and empathy while handling customer concerns.

**Preferred Skills**:

- Experience in hospitality, e-commerce, or service-based industries.
- Ability to multitask and work under pressure in a fast-paced environment.
- Team player with a customer-first mindset.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career growth and training.
- Supportive and collaborative work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person

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