Customer Care Executive

1 day ago

Ghaziabad, India D K INDUSTRIES Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will play a crucial role in addressing enquiries on Indiamart and Trade India, both from Indian and international customers. Additionally, you will be responsible for payment collection from distributors and Super Stockists based in India.

**Responsibilities**:

- Actively engage with customers to understand their needs, concerns, and requirements, ensuring a high level of customer satisfaction.
- Provide accurate and relevant information about our products, services, and pricing to assist customers in making informed decisions.
- Effectively handle customer complaints and resolve conflicts in a professional and timely manner, ensuring customer loyalty and retention.
- Follow up with customers to ensure their enquiries have been addressed and maintain a strong relationship with them.
- Maintain detailed records of customer interactions, enquiries, and payments in our CRM system.
- Collaborate with internal teams, such as sales and finance, to ensure smooth coordination and resolution of customer issues.
- Collect payments from distributors and Super Stockists based in India using appropriate payment methods and maintain proper documentation of transactions.
- Stay updated with the latest trends and developments in customer care practices to continually improve service delivery.

**Requirements**:

- Previous experience in customer care, call center, or a related role is preferred.
- Excellent verbal and written communication skills in English and one or more regional languages.
- Strong problem-solving and interpersonal skills, with the ability to handle customer queries and complaints effectively.
- Familiarity with Indiamart, Trade India, or similar B2B platforms is a plus.
- Detail-oriented and able to multitask in a fast-paced environment.
- Ability to work independently and as part of a team to achieve targets and meet deadlines.
- Basic knowledge of accounting principles and experience in payment collection is advantageous.
- High level of professionalism and dedication to delivering exceptional customer service.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹13,569.25 - ₹18,369.23 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Immediate Joining?
- Current Salary?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7703933009

  • Customer Care Executive

    5 days ago

    Ghaziabad, India AVCON SYSTEMS PVT. LTD. Full time

    Avcon Systems is into manufacturing of Instrument Transformers & we are looking for customer care executive who can take care of all sales queries in order to meet all customer requirements. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day...

  • Customer Care Executive

    5 days ago

    Ghaziabad, Uttar Pradesh, India JKG Construction Pvt Ltd Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionJKG Construction Pvt Ltd is a prominent real estate company headquartered in Vaishali , Ghaziabad, Uttar Pradesh. Known for its commitment to quality and innovation, the company is dedicated to delivering exceptional residential and commercial projects. With a customer-centric approach, JKG Construction Pvt Ltd has built a reputation for...

  • Customer Care Executive

    2 weeks ago

    Ghaziabad, Uttar Pradesh, India Naukripay Full time

    customer care executive is a professional responsible for communicating the hows and whys regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. meeting with clients virtually or during sales visits. demonstrating and...

  • Customer Care Executive

    1 day ago

    Mohan Nagar, Ghaziabad, Uttar Pradesh, India Master Digital Full time

    We’re Hiring: Customer Care Executive Location: Mohan Nagar, Ghaziabad Company: HIFFIN (Camera Accessories Brand) HIFFIN — a fast-growing brand in the camera and photography accessories industry — is looking for a dedicated Customer Care Executive to join our team. **Responsibilities**: - Provide accurate product information and resolve customer...

  • Customer Care Executive

    3 days ago

    Mohan Nagar, Ghaziabad, Uttar Pradesh, India be-80ea-4e3e-9769-7698efda36bb Full time ₹ 3,60,000 - ₹ 6,00,000 per year

    We're Hiring: Customer Care ExecutiveLocation: Mohan Nagar, GhaziabadCompany: HIFFIN (Camera Accessories Brand)HIFFIN — a fast-growing brand in the camera and photography accessories industry — is looking for a dedicated Customer Care Executive to join our team.Responsibilities:Handle customer calls, WhatsApp messages, and emails with...

  • Sales Executive

    5 days ago

    Ghaziabad, India LIFE CARE SYSTEMS Full time

    LIFE CARE SYSTEMS - MANUFACTURER AND EXPORTERS OF PHYSIOTHERAPY EQUIPMENTS AND SURGICAL CAUTERY LOCATION - GHAZIABAD **Key Responsibilities**: **Lead Generation**: - Research and identify potential clients through various channels (cold calling, networking, referrals, etc.). - Develop and maintain a database of prospects for future business...

  • Freshers Required for Customer Care Profile

    1 week ago

    Ghaziabad, India BTC Full time

    Freshers required for Customer care profile Location Hindon Ghaziabad Females only can apply Even undergraduates can apply Salary 10-15k pm **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Morning shift **Speak with the employer** +91 7011798257

  • Customer Care Executive

    3 days ago

    Ghaziabad, Uttar Pradesh, India MBit Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job descriptionLocation - Interview and Working Location :-Mode of Interview :- FACE TO FACE OnlyDirectorate of Income Tax Systems (ITBA),Aaykar Bhawan 1st Floor, Sector 3, Vaishali, Ghaziabad, Uttar Pradesh-201012Experience - 2+ YearsQualification - GraduateLocation :- Near by Vaishali Metro Station (Ghaziabad).Customer Support & Communication:Handle...

  • Health Care Executive

    7 days ago

    Ghaziabad, India Ceorra Technologies Private Limited Full time

    He/She will be responsible for making and receiving outbound/inbound calls - Managing large amounts of inbound and outbound calls in a timely manner - Following the provided “scripts” when handling different topics - Will strive towards going beyond the assigned target and achieve best possible conversion rate - Build sustainable relationships and engage...

  • Customer support executive – ahmedabad

    24 hours ago

    Ghaziabad, India Curvves Full time

    Are you someone who loves talking to people? Does your energy light up the room (and maybe the chat window too)? Then hey — we might be looking for you! ???? We’re India’s fastest-growing Holidaywear brands — The Curvves & Plus Curvves, and we’re on the lookout for a young, dynamic, people-loving human to join our team as a Customer Support...