
Customer Support Agent
4 days ago
**Looking for **Customer Support Agent for US Customer Support Voice Process**
**Minimum Experience: 6 months and above Experience in International Call Centre Campaigns**
**Salary + Shift Allowance**
**Work Location: Noida, Sector 16A**
**Shift Timings: (Night Shift - Work from Office)**
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures actively seek solutions through logical reasoning and data interpretation.
- Flexible problem-solver who will assist customers in expediting orders and correcting post-sales complications within TAT time.
- Suggest products and services to clients based on their requests and needs for upselling.
- Answer inbound calls or generate outbound calls to follow up on orders and sales enquires.
- Understand customer complaints, concerns and forward them to relevant department ensure SLA monitoring.
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
- Always maintain a courteous and calm manner to de-escalate stressful situations.
- Continually manage and optimize processes for meeting KPIs and document all relevant information to create, update, or adjust customer accounts and data base.
- Prepare call-related information for purposes of auditing and reporting.
- Follow up to ensure that appropriate actions were taken on customer’s requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Attend mandatory training sessions to stay updated on product or company policies changes.
- Use company policies to determine if there can be an immediate resolution to customer issue or if that issue require managerial input.
**Required Qualification**
- Should be local to Delhi NCR.
- Should be willing to work in US Shift.
- Minimum 6 months experience in a customer support role preferred from a captive unit in voice process.
- A bachelor’s degree in administration or related field.
- Competence with problem-solving abilities in dealing with US clientele.
- Experience in CRM tools. Hands on expertise with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialling systems platform.
- Problem solving and analytical skills
- Communication and interpersonal skills
- Ability to work in high pressure environment
- International Call Center experience is not required, but will be an added plus
- Flexibility to work in 24x7 environment
- Excellent verbal and written communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively.
- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹25,000.00 - ₹45,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
Schedule:
- Night shift
Supplemental Pay:
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your Notice Period?
- What is your Current CTC?
- What is your Expected CTC?
**Education**:
- Bachelor's (required)
**Experience**:
- International Voice Process: 1 year (preferred)
Shift availability:
- Night Shift (required)
**Speak with the employer**
+91-XXXXXXXXXX
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