Customer Support Agent

2 days ago

Gurgaon, India Crypque Pvt Ltd Full time

**Role and Responsibilities**:
1. Customer Assistance: Respond to customer inquiries, concerns, and feedback promptly and courteously. Address their questions regarding products/services, order status, billing inquiries, and technical issues.

2. Problem Resolution: Diagnose customer issues and provide effective solutions in a timely manner. Collaborate with relevant teams, if necessary, to ensure efficient problem-solving and issue resolution.

3. Customer Satisfaction: Strive to deliver exceptional customer service, ensuring each interaction results in a positive customer experience. Go the extra mile to exceed customer expectations.

4. Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our CRM system.

5. Team Collaboration: Work collaboratively with team members and other departments to improve overall customer satisfaction and share best practices.

6. Training and Development: Participate in training sessions and workshops to enhance product knowledge, communication skills, and customer service expertise.

**Requirements**:

- Educational Background: High school diploma or equivalent is required. A bachelor's degree in any field is a plus, but not mandatory.
- Communication Skills: Strong written and verbal communication skills in [language(s)] are essential. The ability to convey complex information clearly and concisely is highly valued.
- Empathy: Display empathy and patience while addressing customer concerns. Empathetic listening is crucial to understanding and resolving customer issues effectively.
- Adaptability: Be flexible and adaptable to handle a variety of customer inquiries and changing work environments.
- Multitasking: Demonstrated ability to manage multiple tasks simultaneously without compromising the quality of customer interactions.

**Preferred Qualifications**:

- Prior customer support experience is a plus but not required.
- Additional language proficiency is beneficial for supporting customers from diverse backgrounds.

**Job Types**: Full-time, Fresher

**Salary**: Up to ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9108785230

  • Customer Success Manager

    9 hours ago

    Gurgaon, India customer success Full time

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India Lenskart Full time ₹ 10,000 - ₹ 15,000 per year

    Chat Support Job DescriptionChat support jobs involve helping customers through instant messaging applications. Customers can usually troubleshoot their own problems or ask questions quickly via chat, and chat support agents must have the skills to answer them promptly and accurately. A chat support job requires specialized customer service and technical...

  • Customer Success Manager

    7 days ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Urgent requirements For AVP

    5 days ago

    Gurgaon, Haryana, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    * Real-time monitoring of call volumes, agent availability, and queue status to detect fluctuations and respond immediately to maintain service levels such as percentage of calls answered within target time and average speed of answer.* Adjusting resources dynamically, including reassigning agents, cancelling non-critical activities, or reallocating breaks,...

  • Customer Support Team Leader

    1 week ago

    Gurgaon, Haryana, India Cityfurnish Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    As a Chat Support Team Leader, you will oversee and guide a team of chat support agents. You'll ensure high quality service through chat channels, meet performance and customer satisfaction metrics, manage escalations, mentor agents, and continuously improve processes. You'll act as the bridge between agents and senior management, ensuring operational...

  • Customer Support SME

    7 days ago

    Gurgaon, Haryana, India Dslr Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About AramyaOur vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.With a fast-moving team driven by creativity, technology, and customer obsession, we're building a movement that celebrates every woman's unique journey.We're well funded, with $12M raised from marquee investors like Accel,...

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Lead - Customer Support

    2 weeks ago

    Gurgaon, Haryana, India Shiprocket Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a dynamic and experienced Customer Support Lead to lead our customer support operations. The ideal candidate will have proven expertise in setting up and scaling call centers, managing large support teams, and driving customer excellence within the service industry.Key ResponsibilitiesEstablish, scale, and manage a fully functional call center...

  • Korean Customer Support Associate

    2 days ago

    Gurgaon, Haryana, India Vertex Group Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    We are seeking a proficient Korean Customer Support Agent to join our dynamic team. As a Customer Support Agent, you will be responsible for addressing customer queries and issues related to our products or services in the Telugu language. The ideal candidate should be fluent in Telugu and have excellent communication skills in both Telugu and English....

  • spanish sales agent,customer service

    2 weeks ago

    Gurgaon, Haryana, India SCS Full time ₹ 35,000 - ₹ 55,000 per year

    Job Description ⿡ Minimum relevant exp 1 year of Travel Experience Meals - NO Shift time Rotational Rotational off ⿥ 5 days working Salary slab 35k-55K Interview procedure 2 rounds HR Ops openings 3 Spanish Sales agent 3 Customer Service 5 Flight Sales agent 10 Car Rental 2 Changes / Refunds (Non...