Guest Relationship Executive

1 week ago

Chandigarh Chandigarh, India Pachouli Wellness Clinic Full time

**Job Title**: Guest Relationship Executive (GRE)

**Location**: First Floor, SCO 421 - 422, Himalaya Marg, 35C, Sector 35, Chandigarh, 160022
**Department**: _[Front Office and Client Relations]_
**Reports To**: Clinic Center _Manager - Guest Experience_
**Industry**: _[Wellness / Healthcare / Aesthetic Clinic]_

**Key Responsibilities**:

- **Greet guests and ensure a welcoming and warm experience** from the moment they enter.
- **Handle check-in and check-out procedures** as per company SOPs.
- **Respond promptly to guest inquiries, complaints, and requests** in a professional manner to ensure customer satisfaction.
- **Manage front desk operations,** including maintaining a clean and organized reception area.
- **Answer incoming calls and route them efficiently**; take accurate messages if required.
- **Coordinate and schedule appointments** for clients with doctors/consultants/stylists as applicable.
- **Maintain guest records and ensure data accuracy** in the system.
- **Promote company services, membership packages, and products** where relevant.
- **Ensure guest feedback is captured regularly** and shared with management.
- **Collaborate with other departments** (housekeeping, therapists, doctors, etc.) to ensure smooth guest operations.
- **Handle billing, payments, and other cash or card transactions** in coordination with the accounts or operations team.

**Eligibility Criteria**:

- **Experience**: _Minimum 1-3 years_ in a front office, customer care, or guest-facing role in _hospitality/wellness/retail/healthcare._
- **Education**: _Graduate or Diploma_ in Hospitality Management, Communications, or related field.
- **Skills Required**:

- **Excellent communication (English & Hindi)** and interpersonal skills
- **Polite, professional, and presentable personality**:

- **Tech-savvy with basic MS Office and CRM handling**:

- Ability to multitask and manage high-pressure situations with a calm demeanor

**Preferred Experience From**:

- High-end salons, wellness clinics, aesthetic centers, 5-star hotels, hospital front desks, retail counters (luxury brands), spa & wellness chains.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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