Guest Relations Executive

1 week ago

Chandigarh Chandigarh, India Meliaa - A Fine Cuisine Bar Full time

**Job brief**

**Responsibilities**
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards

Requirements and skills
- Proven experience as a Guest Relations Executive
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred

**Contact Person: Ms. Shaina ( HR Manager)**

**Contact No.: 98722-43031**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,752.91 - ₹25,154.51 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Internet reimbursement
- Paid time off

Schedule:

- Evening shift
- Fixed shift
- Morning shift
- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

**Speak with the employer**
+91 9872243031

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