Customer Service Representative

20 hours ago


Kolkata West Bengal, India Connect Galaxy Full time

_**We are Hiring**_

**Designation**: Customer Support

**Process**: LG

**Salary**: 11500 TH

**Languages**: Assamese / Oriya

**Qualification**: HS

**Shifts**: Day shift

**Location**: Kolkata

**WORK FROM OFFICE**

**Responsibilities**:

- **Issue Resolution**: Addressing customer problems, answering queries, and resolving issues promptly.
- **Information Provision**: Providing information about products, services, policies, and procedures.
- **Order Processing**: Assisting with order placement, tracking, and managing returns or exchanges.
- **Follow-ups**: Contacting customers after a purchase or service interaction to ensure satisfaction and gather feedback.
- **Surveys**: Conducting customer satisfaction surveys to gather insights and identify areas for improvement.
- **Promotions and Offers**: Informing customers about new products, services, promotions, or special offers.
- **Appointment Reminders**: Reminding customers of upcoming appointments, renewals, or other time-sensitive events.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹11,500.00 - ₹12,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Kolkata, West Bengal (required)

Ability to Relocate:

- Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
7200585293



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