Customer Service Representative us Process

1 week ago

Mohali Punjab, India Biorev LLC Full time

We are urgently hiring for the position of Customer Service Representative_US HVAC.

PFB the detail.

**Key Responsibilities**:

- Inbound and Outbound Calls: Answer incoming calls from customers and make outbound calls to prospects as required.
- CRM Management: Utilize the Service Titan CRM platform for ticket management, including creating and resolving tickets related to customer inquiries and escalations.
- Appointment Booking: Efficiently schedule service calls based on incoming inquiries and customer needs.
- Ticket Resolution: Work diligently to resolve customer tickets promptly and professionally.
- Follow-Up: Perform follow-up calls with customers, especially on estimates, to ensure customer satisfaction.
- Multitasking: Effectively manage multiple tasks and prioritize workload.
- Quick Learning: Be a quick learner, especially in understanding the mechanical components of HVAC systems used in the U.S.
- Language Skills: Maintain a neutral accent in English communication.

**Qualification**:

- Minimum 4 years of experience in US Outbound Process.
- Excellent English Communication Skills.
- Proficiency in using the Service Titan CRM platform (training will be provided).
- Strong communication and interpersonal skills.
- Ability to learn and understand HVAC systems and components.
- Previous call center experience preferred.
- Exceptional multitasking and organizational skills.

Notice Period: 0-7 days only

Work Location: Sector 67, Mohali

Working Pattern: 6 days - Mon to Sat

Shift: Night Shift

Interview Mode: F2F and Skype

Interested, share your resume or call ASAP.

References are highly appreciated.

Contact: 7467805756

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Schedule:

- Fixed shift
- Night shift
- US shift

**Education**:

- Bachelor's (required)

**Experience**:

- US Voice: 4 years (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 07467805756

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