CRM Executive

5 days ago


Andheri Mumbai Maharashtra, India UMA ORNAMENTS Full time

**Position**: CRM Executive

**Company**: Uma Ornaments
**Location**: Andheri East, Mumbai
**Experience**: 3-6 years (Jewellery industry preferred)
**Salary**: ₹25,000 - ₹35,000 per month (CTC)
**Software**: GATI / MS Excel knowledge preferred

**Key Responsibilities**:
Handle and respond promptly to client queries and requests.
Coordinate with internal departments (production, QC, dispatch, design) to ensure client requirements are fulfilled.
Follow up on orders to ensure timelines and quality standards are met.
Maintain client data, reports, and communication records accurately.
Share client requirements and feedback with relevant teams.
Coordinate with clients for 3rd party QC and dispatch updates.
Verify order details to ensure accuracy as per client instructions.
Follow up for payments and maintain proper tracking.

**Skills Required**:

- Excellent communication & coordination skills
- **Proficiency in MS Excel & GATI software**:

- Strong organizational & follow-up ability
- Prior experience in the **jewellery industry** preferred

**Contact HR**: 88280 07902

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

**Experience**:

- CRM Executive: 3 years (required)

**Location**:

- Andheri, Mumbai, Maharashtra (required)

Work Location: In person


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