IT Helpdesk Support

Serve as the primary point of contact for all IT-related inquiries from end-users and co-ordinate with vendor for the same. - Coordinate and prioritize helpdesk activities, ensuring timely resolution of support tickets. - Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution. - Maintain accurate records of IT support...

**Roll: - Helpdesk Coordinator** **-: Responsibility: -** - Coordinates the processing of incoming requests to the Helpdesk via Portal and ensures courteous. - Triage work orders to the appropriate IT Services staff member based on role, work order load and location proximity to the issue. - Escalate work orders to second-level IT support and third-level IT...

IT Admin Helpdesk support < 2 yrs exp < 20k budget, Male only ( 3.30 PM To 12 AM shift time) - MOtera, Ahmedabad - Individual with High on Trust and ethics - End to end task handling for any IT helpdesk ticket - Training on processes will be provided where needed - Able to handle networking, firewall, Security etc - Hardware/Software installations and...

Serve as the primary point of contact for all IT-related inquiries from vendors as well as from end-users. - Coordinate and prioritize helpdesk activities, ensuring timely resolution of support tickets. - Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution. - Maintain accurate records of IT support requests and...

Job Title: Associate AnalystDepartment:ITSub Department: ITLocation: AhmedabadPosition Type: Full Time (From Office)Job DescriptionJob SpecificationsGeneral awareness of computer systems, PC repair, and network managementResourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.Ability deploy, configure, and...

**Responsibilities**: - **Issue Resolution**: Diagnose and resolve hardware, software, and network issues in a timely manner. - **Ticket Management**: Track and manage support tickets using a ticketing system, ensuring all issues are documented and resolved. - **User Assistance**: Assist users with setting up and configuring IT equipment, including...

About the RoleHelpdesk ManagementDaily IMS Call ReassigningVendor CoordinationCheck all servers and storage statusFile and folder access on serverBackup job execution for listed restoration jobsAnti-Virus ManagementInventory Management (IT Infrastructure)Data Center Environment MonitoringTo Configure New desktop and laptopMonitoring Network at siteOpen Lab...

**Job Title**: Sales Support Representative & Data Entry **Experience**: Minimum 2 Years **Job Type**: Permanent, Full-Time On-Site **Location**: Gota, Ahmedabad **About the Role**: **Key Responsibilities**: - Share detailed product information, including specifications, pricing, availability, and warranty details. - Identify customer needs and...

**Position: Helpdesk Agent** **Position Summary**: As a Helpdesk Agent, you will be the first point of contact for employee inquiries, offering support via phone calls and ServiceNow (SNow) submissions. Your primary responsibility will be to triage and address tier 1 requests, while escalating more complex tier 2 issues to specialized teams such as Payroll,...

Job Summary:We are seeking a proactive and tech-savvy Helpdesk Executive International Voice Process to provide first-line support to global users via voice calls. The role involves resolving and ensuring prompt and efficient customer service to international clients.Key Responsibilities:Handle incoming voice calls from international customers...