Process Associate

**Ready to shape the future of work?**

**At Genpact, we**don’t** just adapt to change—we drive it. AI and digital innovation are redefining industries, and**we’re** leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how**we’re** scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.**

**If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team**that’s** shaping the future, this is your moment.**

**.**

**Responsibilities**:
**Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP**

**Prioritize transactions according to detailed guidelines to meet SLA**

**Plans and prioritizes tasks and work responsibilities to achieve objectives**

**Comprehending and responding to customer inquiries.**Identify**, research, and resolve problems.**

**Assist** with/perform other team tasks as the need arises.**

**Ability to accurately interpret and compile information from a variety of sources and systems**

**Ensure that**turnaround** time and quality of the work**meets** Company service standards**

**Ensure that quality of transactions**is in compliance with** pre-defined parameters laid down by SLA metrics**

**Critically analyze the claim file & the received demand package to**identify** any pendency**

**Handle**own** work in**process** and support team efforts to ensure that individual, team goals are met.**

**Handle basic day to day requirements of excel**

**Critically analyze the claim file & the received demand package to**identify** any pendency**

**Communicate with 3rd parties to negotiate on the settlement amount**

**Liaison with internal Claims partners to further investigate on the claim file**

**Answer incoming telephone calls from third parties in relation to the demands sent by them**

**Minimum**Qualifications**:
**Graduation in any stream except**B.Tech** and Technical Graduation & Law**

**Essential skills**:
**Proven experience in**international calling, good to have health/disability insurance.**

**Understanding of HIPAA (PHI/PII)**

**Excellent English Communication (Both written & verbal)**

**Proactive communication & High analytical skills with ability to foresee issues and suggest solutions, with impactful data**

**Displays energy and passion in approaching the job**

**Must be able to work under pressure and meet deadlines, while**maintaining** a positive attitude and providing outstanding customer service**

**Ready to work on stretched working hours**

**Ability to independently**get along** with internal and external customers**

**Customer service focus**

**Basic Computer knowledge along with typing speed of 40 words/minute**

**Insurance knowledge**

**Experience towards direct calling to Insured/ providers/facility**

**Calling skills with**B2**SpeechX** Score**

**Has**previous** experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business**

**Voice Customer Service experience**

**Good knowledge of using Excel,**

**Proficient in English language
- both written and oral**

**I**nsurance client experience will be an added advantage**

**Why join Genpact?**
- **Be a transformation leader - Work at the**cutting edge** of AI, automation, and digital innovation**
- **Make an impact - Drive change for global enterprises and solve business challenges that matter**
- **Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities**
- **Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day**
- **Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress**

**Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.**Let’s** build tomorrow together.**

**Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.**

**Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.**

**_ _**

**_Job_**_Process Associate_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Aug 25, 2025, 6:29:44 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_