Contact Center Data and Ai Architect

5 days ago

Chennai Tamil Nadu, India Resolink Technologies Private Limited Full time

**we are looking for Contact center data and AI Architect**

**Experience:10+ years**
- **Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration**:

- **Define data strategy for migrating historical and real-time data to the cloud while ensuring mínimal disruption to downstream systems.**:

- **Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents.**:

- **Evaluate and recommend which data architecture that will minimize impact for downstream system during migration to CCaaS**:

- **Identify opportunities to enhance customer experience using AI—intent detection, virtual assistants, predictive routing, sentiment analysis, and more.**:

- **Collaborate with internal AI/ML teams to define data-driven automation use cases and implementation strategy.**

Pay: ₹500,000.00 - ₹3,000,000.00 per year

Schedule:

- Day shift

Work Location: In person

  • Contact Center Solution Architect

    5 days ago

    Chennai, Tamil Nadu, India Resolink Technologies Private Limited Full time

    **we are hiring for Contact Center Solution Architect** **Experience: 10+ Years** **Location :Chennai (work from office)** - **Contact Center Solution / Technology Architecture - with Hands on experience.**: - **Proficient in Contact center : On-premises and CcaaS**: - **Assess the current Contact center architecture and design a migration roadmap to a...

  • TCS Hiring for Cloud Contact Center Architect_PAN India

    2 weeks ago

    Chennai, India Tata Consultancy Services Full time

    TCS Hiring for Cloud Contact Center Architect_PAN India Experience: 8 to 14 Years Only Job Location: PAN India TCS Hiring for Cloud Contact Center Architect_PAN India Required Technical Skill Set: Cloud Contact Center Architect: Nice CX one implementation expert: Experience & Skill Requirements: - 10 - 12 + years of experience in Contact Center...

  • TCS Hiring for Cloud Contact Center Architect_PAN India

    2 weeks ago

    Chennai, India Tata Consultancy Services Full time

    TCS Hiring for Cloud Contact Center Architect_PAN IndiaExperience: 8 to 14 Years OnlyJob Location: PAN IndiaTCS Hiring for Cloud Contact Center Architect_PAN IndiaRequired Technical Skill Set:Cloud Contact Center Architect:Nice CX one implementation expert:Experience & Skill Requirements:- 10 - 12 + years of experience in Contact Center technology- Solution...

  • TCS Hiring for Cloud Contact Center Architect_PAN India

    2 weeks ago

    Chennai, India Tata Consultancy Services Full time

    TCS Hiring for Cloud Contact Center Architect_PAN IndiaExperience: 8 to 14 Years OnlyJob Location: PAN IndiaTCS Hiring for Cloud Contact Center Architect_PAN IndiaRequired Technical Skill Set:Cloud Contact Center Architect:Nice CX one implementation expert:Experience & Skill Requirements:- 10 - 12 + years of experience in Contact Center technology- Solution...

  • TCS Hiring for Cloud Contact Center Architect_PAN India

    2 weeks ago

    Chennai, India Tata Consultancy Services Full time

    TCS Hiring for Cloud Contact Center Architect_PAN IndiaExperience: 8 to 14 Years OnlyJob Location: PAN IndiaTCS Hiring for Cloud Contact Center Architect_PAN IndiaRequired Technical Skill Set:Cloud Contact Center Architect:Nice CX one implementation expert:Experience & Skill Requirements:- 10 - 12 + years of experience in Contact Center technology - Solution...

  • TCS Hiring for Cloud Contact Center Architect_PAN India

    2 weeks ago

    Chennai, India Tata Consultancy Services Full time

    TCS Hiring for Cloud Contact Center Architect_PAN India Experience: 8 to 14 Years Only Job Location: PAN India TCS Hiring for Cloud Contact Center Architect_PAN India Required Technical Skill Set: Cloud Contact Center Architect: Nice CX one implementation expert: Experience & Skill Requirements: - 10 - 12 + years of experience in Contact Center...

  • TCS Hiring for Cloud Contact Center Architect_PAN India

    2 weeks ago

    Chennai, India Tata Consultancy Services Full time

    TCS Hiring for Cloud Contact Center Architect_PAN IndiaExperience: 8 to 14 Years OnlyJob Location: PAN IndiaTCS Hiring for Cloud Contact Center Architect_PAN IndiaRequired Technical Skill Set:Cloud Contact Center Architect:Nice CX one implementation expert:Experience & Skill Requirements:- 10 - 12 + years of experience in Contact Center technology - Solution...

  • TCS Hiring for Cloud Contact Center Architect_PAN India

    2 weeks ago

    Chennai, India Tata Consultancy Services Full time

    TCS Hiring for Cloud Contact Center Architect_PAN IndiaExperience: 8 to 14 Years OnlyJob Location: PAN IndiaTCS Hiring for Cloud Contact Center Architect_PAN IndiaRequired Technical Skill Set:Cloud Contact Center Architect:Nice CX one implementation expert:Experience & Skill Requirements:- 10 - 12 + years of experience in Contact Center technology - Solution...

  • TCS Hiring for Cloud Contact Center Architect_PAN India

    2 weeks ago

    Chennai, India Tata Consultancy Services Full time

    TCS Hiring for Cloud Contact Center Architect_PAN India Experience: 8 to 14 Years Only Job Location: PAN India TCS Hiring for Cloud Contact Center Architect_PAN India Required Technical Skill Set: Cloud Contact Center Architect: Nice CX one implementation expert: Experience & Skill Requirements: - 10 - 12 + years of experience in Contact Center...

  • Contact Center Executive

    2 weeks ago

    Coimbatore, Tamil Nadu, India Kambaa Incorporation Full time

    **Contact Center Executive Responsibilities**: Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued. Engaging in active listening with callers,...