Contact Center Data and Ai Architect

**we are hiring for Contact Center Solution Architect** **Experience: 10+ Years** **Location :Chennai (work from office)** - **Contact Center Solution / Technology Architecture - with Hands on experience.**: - **Proficient in Contact center : On-premises and CcaaS**: - **Assess the current Contact center architecture and design a migration roadmap to a...

**we are hiring for Solution Architect and strategist** **Experience: 5+ Years** **Location-Chennai** - **Solution / Technology Architecture - with Hands on experience.**: - **Develop strategic recommendation to drive business growth and improvement**: - **Participation in stakeholder interviews and documentation of business and technical...

As an IVR scripting professional, you will be responsible for designing and implementing effective contact center routing strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs).You will possess a comprehensive understanding of the Genesys PureEngage platform architecture, including its various...

Job Title: Cisco UCCE CVP EngineerWe are seeking a skilled professional to design, implement, and support complex contact center solutions. The ideal candidate will have 11-15 years of experience in this field.Design robust architectures that support scalable, resilient, and high-performing contact center solutions.Lead or participate in the installation,...

Job Opportunity:We are seeking a skilled professional with expertise in the Genesys PureEngage platform to join our team.Key Responsibilities:Detailed Knowledge: The ideal candidate will possess a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components and functionalities.Rules Authoring: They will have...

Job OpportunityWe are seeking a seasoned professional to lead the development of advanced data architectures that support AI and machine learning workloads. As a Data Architect with Generative AI expertise, you will be responsible for designing and implementing robust data pipelines for training, validating, and deploying AI models efficiently and...

**AI ARCHITECT** **Key Responsibilities** - AI System Design: Architect scalable, autonomous AI/ML systems, including APIs, agents, and pipelines for dynamic decision-making. - Technical Leadership: Guide AI engineers and data scientists in implementing advanced architectures (LLMs, multi-agent frameworks). - Cloud & Framework Expertise: Deploy AI solutions...

Greetings from TCS Job Title: Genesys cloud implementation expert Job location: Chennai Experience Range: 10yrs to 12yrs Minimum Qualification: 15 years of full-time education Job Description: Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) Layout approach for integrating Cloud Contact Center...

We are seeking a highly skilled and experienced contact center specialist to lead the implementation, maintenance, and optimization of Genesys Engage solutions.Key Responsibilities:Design, configure, and manage Genesys Engage contact center platforms, including routing strategies, IVR applications, agent desktops, and reporting tools.Provide expert support...

Job Title:Data Architect - 3D Simulation and AI SpecialistAbout the Role:We are seeking an experienced Data Architect to join our team and lead the development of cutting-edge 3D simulation and AI solutions. As a key member of our digital twin team, you will be responsible for architecting and delivering innovative products that leverage simulation,...