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Contact Center Solution Architect
3 weeks ago
**we are hiring for Contact Center Solution Architect**
**Experience: 10+ Years**
**Location :Chennai (work from office)**
- **Contact Center Solution / Technology Architecture - with Hands on experience.**:
- **Proficient in Contact center : On-premises and CcaaS**:
- **Assess the current Contact center architecture and design a migration roadmap to a CCaaS platform.**:
- **Solution architecture recommendation for platform modernization**:
- **Knowledge of Routing Logic & WFM**:
- **Work closely with IT, customer service operations, business teams, and external CCaaS vendors**:
- **Participate in vendor evaluations and selection process for CCaaS and AI solutions**:
Pay: ₹1,000,000.00 - ₹3,000,000.00 per year
Schedule:
- Day shift
Work Location: In person
