Contact Center Executive

2 days ago

Coimbatore Tamil Nadu, India Kambaa Incorporation Full time

**Contact Center Executive Responsibilities**:
Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
Building lasting relationships with customers and other call center team members based on trust and reliability.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit customers needs.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
Adhering to all company policies and procedures.

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