Contact Centre Executive

Job Description Manage bank staff and outsourced staff Responsibilities Minimum of 5 years experience in contact centre inbound / outbound ( Banking/NBFC process) Must have indepth knowledge of functioning of inbound and outbound contact centre Vendor Management, billing Must have experience in cross selling, sales target ,manage service levels, escalation...

Key Role in a High-Performance Contact CentreThe Call Centre Manager plays a vital role in the success of our high-performance contact centre. This is a leadership position that requires exceptional skills and expertise to drive performance, ensure quality service, and lead a team of experienced professionals.The ideal candidate will be responsible for...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same:The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...

Contact our existing customers and new customers in English speaking countries by telephone - Customer requests and inquiries are recorded and forwarded to responsible colleagues - Document the conversation in our database and maintain the addresses and contacts - Follow the processes as per defined guidelines and ensure the data quality in CRM system. -...

Job Description Manage bank staff and outsourced staff Responsibilities Minimum of 5 years experience in contact centre inbound / outbound ( Banking/NBFC process) Must have indepth knowledge of functioning of inbound and outbound contact centre Vendor Management, billing Must have experience in cross selling, sales target ,manage service levels, escalation...

Job Description Manage bank staff and outsourced staff Responsibilities Minimum of 5 years experience in contact centre inbound / outbound ( Banking/NBFC process) Must have indepth knowledge of functioning of inbound and outbound contact centre Vendor Management, billing Must have experience in cross selling, sales target ,manage service levels, escalation...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same:The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same: The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same:The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same: The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...